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Unable to coonect to internet on occasions
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Unable to coonect to internet on occasions
28-05-2015 9:36 AM
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I'm having problems on occasions (once or twice a day at no particular time) connecting to any site on the net.
Lights on modem and technicolor router are all green, If on log on to router it shows connected.
However trying to connect to anything on the net times out.
Any suggestions welcome.
Lights on modem and technicolor router are all green, If on log on to router it shows connected.
However trying to connect to anything on the net times out.
Any suggestions welcome.
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Re: Unable to coonect to internet on occasions
28-05-2015 9:32 PM
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I'd wager it's DNS issues.
Change to the Google OpenDNS servers, 8.8.8.8 and 8.8.4.4. Post back with Operating System details if you're not sure how to do that.
Change to the Google OpenDNS servers, 8.8.8.8 and 8.8.4.4. Post back with Operating System details if you're not sure how to do that.
Message 2 of 7
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Re: Unable to coonect to internet on occasions
29-05-2015 7:23 AM
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I have no idea on how to do that,having said that it occurs on all of the things connected namely.
My previous PC which was running Vista,my new PC with Windows 8.1.
My wifes Vista machine also Ipad and Nexus tablet.
My previous PC which was running Vista,my new PC with Windows 8.1.
My wifes Vista machine also Ipad and Nexus tablet.
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Re: Unable to coonect to internet on occasions
29-05-2015 12:42 PM
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Since posting this ,I contacted Plusnet via live chat ( which was very satisfactory)
It was suggested that my homeplugs wifi might be a possible cause of the problem, I have disconnected those and will see how it goes.
My PCs were not connected via homeplugs, I will soon see if the issue is resolved
It was suggested that my homeplugs wifi might be a possible cause of the problem, I have disconnected those and will see how it goes.
My PCs were not connected via homeplugs, I will soon see if the issue is resolved
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Re: Unable to coonect to internet on occasions
08-06-2015 1:48 PM
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A week has paased I switched off the homeplugs and ive had no repeat of inabilty to connect to the net.
I have now reconnected the homeplugs and will see how it goes, I really do need the wifi extention ability they provide.
I have now reconnected the homeplugs and will see how it goes, I really do need the wifi extention ability they provide.
Message 5 of 7
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Re: Unable to coonect to internet on occasions
08-06-2015 1:58 PM
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I don't think it's anything to do with homeplugs and I'm surprised that the agent suggested that
There are however plenty of posts around here suggesting that there a problems with Plusnet's DNS lookup though as redtela suggested. This thread doesn't seem to attract much attention under fibre though, I suggest a mod should move it to a more suitable category
There are however plenty of posts around here suggesting that there a problems with Plusnet's DNS lookup though as redtela suggested. This thread doesn't seem to attract much attention under fibre though, I suggest a mod should move it to a more suitable category
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
To be is to do - Kant
do be do be do - Sinatra
Message 6 of 7
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Re: Unable to coonect to internet on occasions
08-06-2015 2:05 PM
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The suggestion by the agent was that it was the wifi function on the homeplugs that might be causing the problem, I can say for the past week I have been trouble free.
Having now reconnected the plugs and enabled the wifi on them, I will soon see.
Having now reconnected the plugs and enabled the wifi on them, I will soon see.
Message 7 of 7
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