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Unable to connect to internet Weird TSL message

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Newbie
Posts: 4
Registered: ‎15-02-2013

Unable to connect to internet Weird TSL message

Is there a general problem in west London area TW4?
My daughter said it started last night. I read that it should have been resolved. Is there something I need to do with the modem and router now? I tried restarting them.
3 REPLIES 3
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Plusnet Help Team
Plusnet Help Team
Posts: 722
Thanks: 100
Fixes: 43
Registered: ‎25-02-2019

Re: Unable to connect to internet Weird TSL message

Hi @Bootsy62,

It is showing an active connection from our side and I cannot detect a fault.

I'd suggest to do is factory reset the router. This can be done by pressing a pin, cocktail stick etc.. into the "reset hole on the back of the router for 5-15 seconds. You should see the router reboot and then within a few minutes hopefully this may have resolved the issue you're seeing.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team
Highlighted
Newbie
Posts: 4
Registered: ‎15-02-2013

Re: Unable to connect to internet Weird TSL message

I’m not sure why but The user account had been switched to setup@dsl.net. Once I swapped it with my Id and password it started working. Thanks.
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 722
Thanks: 100
Fixes: 43
Registered: ‎25-02-2019

Re: Unable to connect to internet Weird TSL message

Glad to hear it is now working for you @Bootsy62,

Let us know if there is anything else we can help with please. - Faris

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team