Unable to connect to internet Weird TSL message

[#1]

Is there a general problem in west London area TW4?
My daughter said it started last night. I read that it should have been resolved. Is there something I need to do with the modem and router now? I tried restarting them.

[#2]

Hi @Bootsy62,

It is showing an active connection from our side and I cannot detect a fault.

I'd suggest to do is factory reset the router. This can be done by pressing a pin, cocktail stick etc.. into the "reset hole on the back of the router for 5-15 seconds. You should see the router reboot and then within a few minutes hopefully this may have resolved the issue you're seeing.

[#3]

I’m not sure why but The user account had been switched to setup@dsl.net. Once I swapped it with my Id and password it started working. Thanks.

[#4]

Glad to hear it is now working for you @Bootsy62,

Let us know if there is anything else we can help with please. - Faris