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Unable to connect to game servers might be problem with packet loss.

Highlighted
Newbie
Posts: 3
Registered: ‎02-06-2020

Unable to connect to game servers might be problem with packet loss.

Hi there.

I have problem with connecting to game servers (ubisoft) connections are sometimes unstable or unable to connect at all.

 

Contacted support there and they asked to contact ISP first to troubleshoot problems if any inside my line.

This is what they asked:

 

We recommend that you contact your Internet Service Provider (ISP). Request that they perform TraceRoute tests on your network and connections. They may request the remote addresses that you have or simply have you run Uplay while they monitor your line. What we are trying to do here is see where the data packets are dropped. The ISP technical support representative can tell you whether the packets are dropping on your network or if they are dropping on the line outside of your network. Request advice from them in dealing with any issues they may find.

 

Few remote addresses and my tracert results:

 

upc.exe 12152 TCP desktop-8poqlqo 62336 dmx.upc.ubisoft.com https ESTABLISHED 62 4,564 24 61,678

upc.exe 12152 TCP desktop-8poqlqo 62341 ec2-3-223-8-64.compute-1.amazonaws.com https ESTABLISHED 149 6,458 51 8,070

upc.exe 12152 TCP desktop-8poqlqo 62833 ec2-3-217-207-251.compute-1.amazonaws.com https ESTABLISHED 5 2,263 3 4,566

upc.exe 12152 TCP desktop-8poqlqo 62937 a23-62-3-234.deploy.static.akamaitechnologies.com https ESTABLISHED

RED : upc.exe 12152 TCP desktop-8poqlqo 63002 a23-62-3-128.deploy.static.akamaitechnologies.com https ESTABLISHED

C:\WINDOWS\system32>tracert dmx.upc.ubisoft.com

 

Tracing route to dmx.upc.ubisoft.com [216.98.50.146]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms ARCHER_VR900 [192.168.1.1]
2 * * * Request timed out.
3 * * 14 ms 133.hiper04.sheff.dial.plus.net.uk [195.166.143.133]
4 8 ms 7 ms 8 ms 132.hiper04.sheff.dial.plus.net.uk [195.166.143.132]
5 14 ms 13 ms 20 ms 195.99.125.144
6 8 ms 7 ms 7 ms peer8-et-3-1-4.telehouse.ukcore.bt.net [109.159.252.170]
7 10 ms 8 ms 18 ms 195.99.126.65
8 16 ms 16 ms 16 ms frstd1-rt001i.i3d.net [109.200.218.154]
9 * * * Request timed out.
10 * * * Request timed out.
11 . [5.200.30.211] reports: Destination net unreachable.

Trace complete.

C:\WINDOWS\system32>tracert ec2-3-223-8-64.compute-1.amazonaws.com

Tracing route to ec2-3-223-8-64.compute-1.amazonaws.com [3.223.8.64]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms ARCHER_VR900 [192.168.1.1]
2 * * * Request timed out.
3 * 7 ms * 129.hiper04.sheff.dial.plus.net.uk [195.166.143.129]
4 8 ms 8 ms 7 ms 128.hiper04.sheff.dial.plus.net.uk [195.166.143.128]
5 8 ms 8 ms 8 ms core1-BE1.colindale.ukcore.bt.net [195.99.125.132]
6 8 ms 7 ms 7 ms peer7-et-0-0-1.telehouse.ukcore.bt.net [62.172.103.158]
7 8 ms 8 ms 8 ms 166-49-128-32.gia.bt.net [166.49.128.32]
8 74 ms 74 ms 74 ms ixp1-ae-7.us-nyc.gia.bt.net [166.49.195.61]
9 75 ms 73 ms 74 ms 166-49-204-133.gia.bt.net [166.49.204.133]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\WINDOWS\system32>tracert a23-62-3-128.deploy.static.akamaitechnologies.com

Tracing route to a23-62-3-128.deploy.static.akamaitechnologies.com [23.62.3.128]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms ARCHER_VR900 [192.168.1.1]
2 * * * Request timed out.
3 * 7 ms 7 ms 133.hiper04.sheff.dial.plus.net.uk [195.166.143.133]
4 8 ms 12 ms 14 ms 132.hiper04.sheff.dial.plus.net.uk [195.166.143.132]
5 8 ms 8 ms 7 ms 195.99.125.140
6 8 ms 7 ms 8 ms 194.72.16.72
7 418 ms 73 ms 81 ms 109.159.253.233
8 8 ms 8 ms 7 ms a23-62-3-128.deploy.static.akamaitechnologies.com [23.62.3.128]

Trace complete.

 

Thank you for help in advance.

1 REPLY 1
Highlighted
Newbie
Posts: 3
Registered: ‎02-06-2020

Re: Unable to connect to game servers might be problem with packet loss.

Bump!