Unable to connect to Plusnet sites (except this one) on home broadband...
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Unable to connect to Plusnet sites (except this one) on home broadband...
06-09-2019 4:29 PM
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I am currently unable to connect to most plusnet webpages, with this one being a notable exception (athough it is taking forever to load the page). I can't access the main plusnet page, including "my account" or any billing/payment functions. I can access most other webpages (outwith plusnet pages) as normal but certain pages, which I can usually access no problem, are now timing out - often diverting me to what seems to be a plusnet page related to failed payment. Is it possible for someone to check my account to find out what might be causing this?
Re: Unable to connect to Plusnet sites (except this one) on home broadband...
07-09-2019 8:41 AM
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Hi there,
It sounds like there may have been an issue with a payment failing to go through. I've just checked your account and there's no restrictions in place which might cause this so I expect if you were to delete your browser's cache of cookies and temporary internet files it should clear that for you.
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