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Unable to activate BT sport app

Newbie
Posts: 4
Registered: ‎08-12-2020

Unable to activate BT sport app

Hello,

 

I had my Plusnet fibre activated yesterday.
When I login I see a message "

An error has occurred

You cannot make any changes to your account while there is a phone order in progress."

 

I have been able to request the BT sport app from the plusnet website and I received the email from plusnet, I followed the link included and the instructions I found there, at the end there was a message confirming that the order to BT was placed and I could login the app as soon as the account is "linked to your current BTID, you will receive soon an email to do so".
But I haven't received any email and I cannot check if the order has been correctly put in place from my account because of the message above. Can anyone help please?

Thanks.

 

ciarlese

 

1 REPLY 1
Newbie
Posts: 4
Registered: ‎08-12-2020

Re: Unable to activate BT sport app

Sorted, thanks Smiley