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Unable to access website

Morph
Hooked
Posts: 6
Registered: 2 weeks ago

Unable to access website

I've a website hosted over at eUKhost which I'm unable to access through my Plus net connection. I've tried a different router, changing DNS, different browsers but still nothing. The only way I can access is by tethering to my EE mobile phone. I'm not aware of having problems with other websites. Seems like a routing issue.

 

Address: itsean.co.uk (109.203.107.113)

 

tracert (Plusnet)

 

Tracing route to yorkshire.eukhosting.net [109.203.107.113]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1 
  2    13 ms    13 ms    12 ms  gi12-0-1-451.ptn-ag04.plus.net [84.93.253.80] 
  3    14 ms    15 ms    13 ms  84.93.253.83 
  4    22 ms    13 ms    13 ms  195.99.125.136 
  5    13 ms    13 ms    13 ms  194.72.16.82 
  6     *        *        *     Request timed out.
  7    15 ms    15 ms    15 ms  mx02-xe0.0.1-nht.dc4.nodefour.net [109.234.203.245] 
  8    15 ms    19 ms    15 ms  77.111.212.79 
  9    19 ms    19 ms    19 ms  mx01-xe2.0.2-wkf.dc3.nodefour.net [77.111.212.13] 
 10    18 ms    22 ms    21 ms  77.111.212.95 
 11    19 ms    19 ms    19 ms  77.111.217.12 
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

 

 

tracert (EE)

 

Tracing route to yorkshire.eukhosting.net [109.203.107.113]
over a maximum of 30 hops:

  1     5 ms     5 ms     3 ms  192.168.43.1 
  2     *        *        *     Request timed out.
  3    69 ms    20 ms    21 ms  10.248.27.165 
  4    92 ms    26 ms    23 ms  10.247.85.173 
  5     *        *        *     Request timed out.
  6    69 ms    18 ms    21 ms  10.247.85.113 
  7    56 ms    28 ms    24 ms  10.247.85.178 
  8    71 ms    21 ms    20 ms  87.237.20.148 
  9    78 ms    23 ms    29 ms  87.237.20.69 
 10    86 ms    22 ms    21 ms  ge-0-1.linx.lon.nodefour.net [195.66.224.135] 
 11    85 ms    28 ms    25 ms  mx02-xe0.0.1-nht.dc4.nodefour.net [109.234.203.245] 
 12    86 ms    29 ms    25 ms  77.111.212.79 
 13    52 ms    31 ms    29 ms  mx01-xe2.0.2-wkf.dc3.nodefour.net [77.111.212.13] 
 14   264 ms    35 ms    28 ms  77.111.212.95 
 15   220 ms    27 ms    30 ms  77.111.217.12 
 16    90 ms    30 ms    37 ms  yorkshire.eukhosting.net [109.203.107.113] 

Trace complete.

 

 

 

Is anyone else having trouble loading itsean.co.uk?

15 REPLIES 15
TCP443
Newbie
Posts: 4
Registered: 2 weeks ago

Re: Unable to access website

I'm experiencing routing issues myself, to ebay.co.uk, sky.com, theregister.co.uk, twitch.tv

Seem like something is definitely screwed with Plusnet this weekend.

Tried your web site, I'm able to see a nice scenic picture, but that's it.

 

Tracing route to itsean.co.uk [109.203.107.113]
over a maximum of 30 hops:

  1     2 ms     2 ms     1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4    21 ms    18 ms    12 ms  136.hiper04.sheff.dial.plus.net.uk [195.166.143.136]
  5    56 ms    59 ms    58 ms  195.99.125.134
  6     9 ms     9 ms    19 ms  194.72.16.198
  7     *        *        *     Request timed out.
  8    11 ms    10 ms    11 ms  mx02-xe0.0.1-nht.dc4.nodefour.net [109.234.203.245]
  9    13 ms    12 ms    14 ms  77.111.212.79
 10    14 ms    14 ms    15 ms  mx01-xe2.0.2-wkf.dc3.nodefour.net [77.111.212.13]
 11    25 ms    26 ms    31 ms  77.111.212.95
 12    14 ms    15 ms    15 ms  77.111.217.12
 13    17 ms    17 ms    18 ms  yorkshire.eukhosting.net [109.203.107.113]

Morph
Hooked
Posts: 6
Registered: 2 weeks ago

Re: Unable to access website

I've no issues with accessing the 4 websites you listed. I've not being able to access itsean.co.uk for months. Its only just recently I've started to use it more for testing website development on so is very inconvenient having to tether to my phone to access it. The scenic image is correct.

Marksfish
Pro
Posts: 677
Thanks: 92
Fixes: 3
Registered: ‎22-11-2014

Re: Unable to access website

Itsean is a sunrise/ sunset scene?

 

I also use EUKHost and am able to access my cpanel and all of my hosted sites over PN.

Plusnet Help Team
Plusnet Help Team
Posts: 451
Thanks: 44
Fixes: 18
Registered: ‎06-08-2018

Re: Unable to access website

Hi @ Morph,

 

Thanks for getting in touch, I appreciate your query.

 

There shouldn't be any reason for you not being able to connect to itsean.co.uk, however I have requested this is looked at here. Please ensure your router is switched off between 11pm and 7am to rule out any issue with the account itself.

 

Any questions, please come back to us.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 451
Thanks: 44
Fixes: 18
Registered: ‎06-08-2018

Re: Unable to access website

Hi @TCP443,

 

Thanks for getting in touch, I appreciate your query.

 

I'm not sure of any correlation between this issue and that reported by @ Morph. Can you advise whether you have the same issue whether you connect via Wi-Fi or over Ethernet cable?

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
Mewcenary
Dabbler
Posts: 14
Thanks: 3
Registered: ‎24-03-2009

Re: Unable to access website

I’ve been having DNS related issues with plus.net the last few days. Switched to the Google ones and everything fine since then.
Plusnet Help Team
Plusnet Help Team
Posts: 451
Thanks: 44
Fixes: 18
Registered: ‎06-08-2018

Re: Unable to access website

Hi @Mewcenary,

 

Thanks for getting in touch.

 

Apologies for any issues you've had. It sounds like you've found a way round the issue however if you need any assistance with anything like that please don't hesitate to come back to us.

 

Thanks - LF

 

 

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
Morph
Hooked
Posts: 6
Registered: 2 weeks ago

Re: Unable to access website

Thank you LF, I'll be sure to switch off my router tonight. I look forward to hearing the outcome.

Plusnet Help Team
Plusnet Help Team
Posts: 451
Thanks: 44
Fixes: 18
Registered: ‎06-08-2018

Re: Unable to access website

Hi @ Morph,

 

Thanks for coming back to us.

 

Sincere apologies, I've just checked the internal ticket request I raised for you, there's not been any response so I checked the timescale I quoted to you with another colleague and have been advised it could take up to 5 working days. I'm really sorry about this so I will monitor the ticket for you and as soon as I see it has been worked I will come back to you.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
Morph
Hooked
Posts: 6
Registered: 2 weeks ago

Re: Unable to access website

Thank you for the update LF, I'll switch my router off overnight until I hear of a further update.

Morph
Hooked
Posts: 6
Registered: 2 weeks ago

Re: Unable to access website

@LordFoul 

I agreed for my password to be reset last Thursday in order for a test to be preformed on my account. I've not heard anything since and my password was reset. Can you check my account for any updates and let me know if I can reset my password back so I can use my broadband again? I've been away for the last few days so unsure as to when the password was reset.

Plusnet Help Team
Plusnet Help Team
Posts: 451
Thanks: 44
Fixes: 18
Registered: ‎06-08-2018

Re: Unable to access website

Hi @Morph,

Thanks for getting in touch.

Apologies, the issue is still outstanding so I've chased the ticket for an update and will let you know as soon as I know. You can also keep an eye on the ticket as any update notification is likely to be overnight.

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 451
Thanks: 44
Fixes: 18
Registered: ‎06-08-2018

Re: Unable to access website

Hi @Morph,

 

Further to your query, I've requested some information here. Please can you respond when it is convenient and let us know you have done so.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
Morph
Hooked
Posts: 6
Registered: 2 weeks ago

Re: Unable to access website

For some reason I can access itsean.co.uk again. The only change I've done is reset my password back to its original before changed by the Plusnet support team. Thank you for following this up @LordFoul - maybe your team reset something to do the test which inadvertently fixed it? I have replied to the ticket.

 

Here is my tracert to the same IP address. Notice it doesn't timeout at hop 12 anymore and it takes a different route.

Tracing route to www.itsean.co.uk [109.203.107.113]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1 
  2    11 ms    11 ms    10 ms  84.93.253.104 
  3    11 ms    11 ms    11 ms  84.93.253.111 
  4    12 ms    11 ms    11 ms  195.99.125.142 
  5    12 ms    11 ms    11 ms  194.72.16.198 
  6     *        *        *     Request timed out.
  7    14 ms    14 ms    19 ms  mx02-xe0.0.1-nht.dc4.nodefour.net [109.234.203.245] 
  8    13 ms    13 ms    13 ms  77.111.212.79 
  9    17 ms    17 ms    17 ms  mx01-xe2.0.2-wkf.dc3.nodefour.net [77.111.212.13] 
 10    19 ms    17 ms    17 ms  77.111.212.95 
 11    17 ms    17 ms    18 ms  77.111.217.12 
 12    17 ms    17 ms    18 ms  www.itsean.co.uk [109.203.107.113] 

Trace complete.