Unable to access some websites
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Unable to access some websites
14-10-2020 2:07 PM
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So having had an email from my tutor i try to log on to student home on the OU website. Keeps timing out.
Tried connecting via phone (sky network) and all fine. Jump back on PC (plusnet) and lo and behold, nothing.
Apparently there is an issue with some sites being accessed (virgin and Plusnet)
Can anyone tell me if there is a fix?
Re: Unable to access some websites
14-10-2020 4:27 PM
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I've got exactly the same problem. Everything was working fine (and has been for a few years) then suddenly last night (Tuesday) was unable to access my module website. Like yourself, I used the mobile data on my phone and everything fine but not when using my broadband (multiple devices tried). Don't know whether I should be contacting PlusNet or the OU help desk.
Susan
Re: Unable to access some websites
14-10-2020 4:37 PM
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Just seen this message on the OU status website https://status.open.ac.uk/
Tutor/ Student Home Access ProblemsPartial Service Disruption
Incident Status
Partial Service Disruption
Components
Major Incident, External Network, Module websites, StudentHome, TutorHome, Other services
Re: Unable to access some websites
14-10-2020 5:35 PM
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Problem is, i still cannot get on the website and ended up having to use data as a hotspot.
The issue is with Plusnet and not the OU.
Just wondering how long this will last....and if anyone has had any fixes as yet
Re: Unable to access some websites
14-10-2020 9:36 PM
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Just to let you know that i am now able to access my module site at 21.30 on Wednesday. Have downloaded some stuff to ke je going if i lose access again.
Re: Unable to access some websites
14-10-2020 11:56 PM
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