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Uable to rise a fault via PN website

FIXED
Community Veteran
Posts: 1,259
Thanks: 20
Fixes: 3
Registered: 22-06-2012

Uable to rise a fault via PN website

I've been having disconnects & my speeds have dropped to 7.0 down, 0.8 up! I've run the Btw test & tried to file a fault via your website but receive the message "Error

Sorry, we are not able to complete this request at the moment, please try again later."

 

Please investigate. Thanks.

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 7,744
Thanks: 2,269
Fixes: 385
Registered: 21-04-2017

Re: Uable to rise a fault via PN website

Fix

Hi there.

From what I can see the troubleshooter has still reported the fault on your account.

Line tests are showing a potential issue which we'd need to book an engineer visit for.

Can you try the steps Here letting us know when you've completed it so we can retest?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Community Veteran
Posts: 1,259
Thanks: 20
Fixes: 3
Registered: 22-06-2012

Re: Uable to rise a fault via PN website

This has now been picked up by PN tele support. It looks like the modem is faulty so a new hub is being sent. Great service as always from PN; many thanks to P.

Community Veteran
Posts: 1,259
Thanks: 20
Fixes: 3
Registered: 22-06-2012

Re: Uable to rise a fault via PN website

Just seen your message Gandalf & it's all set as requested on the phone by your colleague. Many thanks again.

Plusnet Help Team
Plusnet Help Team
Posts: 30
Thanks: 9
Registered: 18-06-2018

Re: Uable to rise a fault via PN website

Hi @tijara33,

 

I am glad the issue is being addressed. Please do let us know if you require any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Wasim I
 Plusnet Help Team