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Two weeks still not repaired

lyndsaym96
Hooked
Posts: 9
Registered: 15-08-2016

Two weeks still not repaired

Had this issue for 2 weeks. Amber bar and red broadband icon on hub 1. Numerous phone calls. New router. Open reach visit and spoke to provisions and still not resolved. Can someone from plus net have a look at our case and see if they can resolve.

No upstream or downstream. Fibre circuit isn't sending a data stream says or engineering. Looks like there was an open order on the line. Was told take 24 hrs to remove and still no connection. Phone back told another 48 hrs. It's well over that now. Looks like no resolve in sight. Please help
8 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 190
Registered: 01-01-2012

Re: Two weeks still not repaired

Sorry to hear that.

If you can PM me your username I'll get this chased up for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
lyndsaym96
Hooked
Posts: 9
Registered: 15-08-2016

Re: Two weeks still not repaired

Thanks it's [Removed]

 

Moderator's note by Adie (Dvorak) removed users personal info as it's an open forum

Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 190
Registered: 01-01-2012

Re: Two weeks still not repaired

Thanks.

I'm getting this chased up for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
lyndsaym96
Hooked
Posts: 9
Registered: 15-08-2016

Re: Two weeks still not repaired

Thanks very much
lyndsaym96
Hooked
Posts: 9
Registered: 15-08-2016

Re: Two weeks still not repaired

Any update Mathew
Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 190
Registered: 01-01-2012

Re: Two weeks still not repaired

Thanks for your patience.

The stuck order on your line should be closed off in the next 48 hours.

Our faults team will keep a eye on it to make sure.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
lyndsaym96
Hooked
Posts: 9
Registered: 15-08-2016

Re: Two weeks still not repaired

That's sounds great and all but we got told this order take 48hrs to close for Fri it's now Tue so not buying it. I mean does anyone actually know when we will get service restored it is looking more likely I 've quicker signing up to virgin or sky this is too much. Thanks anyway Mathew
Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 190
Registered: 01-01-2012

Re: Two weeks still not repaired

I understand it's frustrating however at the moment we can't advise any further.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team