Two weeks after upgrade to fibre, still on old speed

[#1]

Two weeks after upgrade to fibre, I'm still on the old speed.
Estimated line speed:
40Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2015-10-23 22:48:55
Current line speed:
6.9 Mb
I have a call logged through the member centre (#113116333) but no one is responding. Is it OK to try to get some help through the forums?
..Mike

[#2]

Indeed you can but while you are waiting can you report the IP profile from http://www.speedtest.btwholesale.com/PerformanceTesterWS/diagnostics.do (ignore the speed test result as that is garbage)

[#3]

I've just updated that for you now.
If you log into your router and disconnect then reconnect you'll pick the new profile up.

[#4]

Brilliant - fixed! [Though when I tried to post this reply I lost the internet and the router internet status was 'disconnected'. Repeated attempts clicking on Connect flashed up an unreadable message. Eventually it succeeded. I hope this is a one-off!]
Estimated line speed:
40Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2015-10-23 22:48:55
Current line speed:
37 Mb
All I need now is to see whether my switch from BT phone to a PlusNet phone package materializes. (ordered at the same time as the broadband upgrade) ...
Many thanks. In future I'll post issues to the forum!
..mike

[#5]

Glad to hear it's done the trick.
You should have a update on the phone order shortly.

[#6]

Thank you.