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Two fold - ‘can’t connect to WiFi’ & new router

Newbie
Posts: 4
Registered: a month ago

Two fold - ‘can’t connect to WiFi’ & new router

My internet will not allow some devices to connect and keeps saying ‘can’t connect to internet’ - this is happening on android phone, iPhones, a laptop & HP printer? Is there a limit to the number of devices that can be connected by WiFi?

Recently changed from Sky to Plusnet all the devices previously connected no issues?

If I buy a better quality router would this solve it? Any suggestions for replacement router?

Thanks in advance.
8 REPLIES 8
Pro
Posts: 361
Thanks: 124
Fixes: 11
Registered: ‎07-04-2016

Re: Two fold - ‘can’t connect to WiFi’ & new router

Try changing channel in router settings and possibly switching 5GHz off or 2.4GHz until connected depending which frequency the item you are trying to connect functions.

Rising Star
Posts: 112
Thanks: 32
Fixes: 1
Registered: ‎20-07-2016

Re: Two fold - ‘can’t connect to WiFi’ & new router

Do you have standard Broadband, that comes with a small Sagecom 2704 router (label on bottom) - if so there's a known limitation of 16 wifi devices: could this be your issue?

If it is, then you need to raise a call on plusnet and ask them for one of the better Plusnet Hub 1 routers: or buy your own / add a another WiFi access point

Newbie
Posts: 4
Registered: a month ago

Re: Two fold - ‘can’t connect to WiFi’ & new router

It’s a sagecom CS50001, 92847 whatever that means?! Is that a small one?
Thanks for replying!
Newbie
Posts: 4
Registered: a month ago

Re: Two fold - ‘can’t connect to WiFi’ & new router

Thanks - but, I have no idea how to do that? Is it easy?
How would I go that from a phone and printer?
Thank you Smiley
Pro
Posts: 301
Thanks: 44
Fixes: 9
Registered: ‎28-09-2020

Re: Two fold - ‘can’t connect to WiFi’ & new router

If you’ve got fibre broadband I suspect you’ll have a Hub One. Of the 3 routers shown here https://www.plus.net/help/broadband/router-setup-guides/ which one does yours look like?

Newbie
Posts: 4
Registered: a month ago

Re: Two fold - ‘can’t connect to WiFi’ & new router

Yes, it’s a hub one. Is it worth buying my own - would that help?
Any suggestions as to best one to buy pls
Thanks
Pro
Posts: 301
Thanks: 44
Fixes: 9
Registered: ‎28-09-2020

Re: Two fold - ‘can’t connect to WiFi’ & new router

Rising Star
Posts: 112
Thanks: 32
Fixes: 1
Registered: ‎20-07-2016

Re: Two fold - ‘can’t connect to WiFi’ & new router

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