Two fold - ‘can’t connect to WiFi’ & new router
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Two fold - ‘can’t connect to WiFi’ & new router
28-12-2020 7:31 PM
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Recently changed from Sky to Plusnet all the devices previously connected no issues?
If I buy a better quality router would this solve it? Any suggestions for replacement router?
Thanks in advance.
Re: Two fold - ‘can’t connect to WiFi’ & new router
28-12-2020 7:59 PM
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Try changing channel in router settings and possibly switching 5GHz off or 2.4GHz until connected depending which frequency the item you are trying to connect functions.
Re: Two fold - ‘can’t connect to WiFi’ & new router
28-12-2020 9:25 PM
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Do you have standard Broadband, that comes with a small Sagecom 2704 router (label on bottom) - if so there's a known limitation of 16 wifi devices: could this be your issue?
If it is, then you need to raise a call on plusnet and ask them for one of the better Plusnet Hub 1 routers: or buy your own / add a another WiFi access point
Re: Two fold - ‘can’t connect to WiFi’ & new router
28-12-2020 10:15 PM
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Thanks for replying!
Re: Two fold - ‘can’t connect to WiFi’ & new router
28-12-2020 10:16 PM
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How would I go that from a phone and printer?
Thank you
Re: Two fold - ‘can’t connect to WiFi’ & new router
28-12-2020 10:18 PM
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If you’ve got fibre broadband I suspect you’ll have a Hub One. Of the 3 routers shown here https://www.plus.net/help/broadband/router-setup-guides/ which one does yours look like?
Re: Two fold - ‘can’t connect to WiFi’ & new router
28-12-2020 10:43 PM
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Any suggestions as to best one to buy pls
Thanks
Re: Two fold - ‘can’t connect to WiFi’ & new router
28-12-2020 10:46 PM
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It’s probably worth trying the steps here https://community.plus.net/t5/My-Router/Devices-stop-working-on-5-GHz-connection-Wifi-drops/m-p/1395... first
Re: Two fold - ‘can’t connect to WiFi’ & new router
28-12-2020 10:49 PM - edited 28-12-2020 10:51 PM
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