cancel
Showing results for 
Search instead for 
Did you mean: 

Trying to post in a thread but can't see a post message button

FIXED
deanol
Hooked
Posts: 6
Registered: 08-05-2017

Trying to post in a thread but can't see a post message button

Hello,

I am new to this forum to this may be user error!

I am trying to send a message to @bobpullen in the "Plusnet fibre broadband does not cope with uploads..." thread to request that he applies to config changes to my router as I have the same intermittent drop out symptoms and the same Hub One router (Software version 4.7.5.1.83.8.226 | Last updated 17/09/16).

Unfortunately there doesn't appear to be a "post new message" type button. I can see a "reply" to a message button but not one to add a new message.

I can send him a private message either because when I try it says I have insufficient privileges to do so. So I'm not sure what the issue is. I only registered with the forum this morning specifically to ask Mr Pullen if he can apply the changes to my router.

I tried going via the PlusNet Support Team and held a Web Chat to ask if they could contact Mr Pullen to request this but they said they could not due to Chinese walls between the forum and them. That seems silly to me, especially as they are all branded and owned by PlusNet. Mere bureaucratic nonsense.

But if someone could advise on how to post in that thread or PM Mr Pullen I would be grateful.

Thank you.

 

10 REPLIES
Community Veteran
Posts: 5,237
Thanks: 1,321
Fixes: 31
Registered: 16-10-2014

Re: Trying to post in a thread but can't see a post message button

Click on his name and this will take you to his profile, and from there you'll be able to send him a PM (right side of page)

deanol
Hooked
Posts: 6
Registered: 08-05-2017

Re: Trying to post in a thread but can't see a post message button

Unfortunately that doesn't work.

All I see are options to make him a friend or ignore him. Nothing to PM him except a "Private Message" button at the bottom of the page. Clicking it tells me I have insufficient privileges.

I am not sure whether my account is set up correctly or whether I have to wait a certain length of time or post a number of messages before I can PM.

Moderator
Moderator
Posts: 26,523
Thanks: 1,527
Fixes: 98
Registered: 14-04-2007

Re: Trying to post in a thread but can't see a post message button

Can you try again now you have made 2 posts.

Customer and Forum Moderator.

Community Veteran
Posts: 1,453
Thanks: 235
Fixes: 31
Registered: 13-08-2015

Re: Trying to post in a thread but can't see a post message button

Fix

You should now be able to PM him now that you have posted on here. If you still cant it will be because you have not verified your email address. 

deanol
Hooked
Posts: 6
Registered: 08-05-2017

Re: Trying to post in a thread but can't see a post message button

Thank you. It looks like posting a few messages has sorted the PM issue out.

I've also figured out how to post a new message. I have to select the "reply" button that appears in someone else's message. I assumed this would quote my message in someone else's message but it doesn't. It just posts a new message. Which I find strange UI design.

Hey Ho.

Browni
Aspiring Hero
Posts: 2,249
Thanks: 766
Fixes: 45
Registered: 02-03-2016

Re: Trying to post in a thread but can't see a post message button


deanol wrote:

Which I find strange UI design.


Welcome to the Lithium forum platform Grin

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Joel
Newbie
Posts: 2
Registered: 16-04-2018

Re: Trying to post in a thread but can't see a post message button

I'm just posting so I can pm, good god this forum setup is stupid.
JayG
Pro
Posts: 943
Thanks: 76
Fixes: 3
Registered: 30-10-2011

Re: Trying to post in a thread but can't see a post message button

It's a spamming deterrent, and not unique to the Plusnet Forum.

Joel
Newbie
Posts: 2
Registered: 16-04-2018

Re: Trying to post in a thread but can't see a post message button

Well fair enough then. Although I don't think the process is well enough explained or signposted. Thanks

Moderator
Moderator
Posts: 18,100
Thanks: 2,640
Fixes: 193
Registered: 06-04-2007

Re: Trying to post in a thread but can't see a post message button

@Joel

If it was then that would also help the spammersWink

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still