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Trying to post in a thread but can't see a post message button

FIXED
deanol
Hooked
Posts: 6
Registered: ‎08-05-2017

Trying to post in a thread but can't see a post message button

Hello,

I am new to this forum to this may be user error!

I am trying to send a message to @bobpullen in the "Plusnet fibre broadband does not cope with uploads..." thread to request that he applies to config changes to my router as I have the same intermittent drop out symptoms and the same Hub One router (Software version 4.7.5.1.83.8.226 | Last updated 17/09/16).

Unfortunately there doesn't appear to be a "post new message" type button. I can see a "reply" to a message button but not one to add a new message.

I can send him a private message either because when I try it says I have insufficient privileges to do so. So I'm not sure what the issue is. I only registered with the forum this morning specifically to ask Mr Pullen if he can apply the changes to my router.

I tried going via the PlusNet Support Team and held a Web Chat to ask if they could contact Mr Pullen to request this but they said they could not due to Chinese walls between the forum and them. That seems silly to me, especially as they are all branded and owned by PlusNet. Mere bureaucratic nonsense.

But if someone could advise on how to post in that thread or PM Mr Pullen I would be grateful.

Thank you.

 

13 REPLIES 13
Anonymous
Not applicable

Re: Trying to post in a thread but can't see a post message button

Click on his name and this will take you to his profile, and from there you'll be able to send him a PM (right side of page)

deanol
Hooked
Posts: 6
Registered: ‎08-05-2017

Re: Trying to post in a thread but can't see a post message button

Unfortunately that doesn't work.

All I see are options to make him a friend or ignore him. Nothing to PM him except a "Private Message" button at the bottom of the page. Clicking it tells me I have insufficient privileges.

I am not sure whether my account is set up correctly or whether I have to wait a certain length of time or post a number of messages before I can PM.

Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: Trying to post in a thread but can't see a post message button

Can you try again now you have made 2 posts.

Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Mustrum
Community Veteran
Posts: 3,554
Thanks: 1,055
Fixes: 76
Registered: ‎13-08-2015

Re: Trying to post in a thread but can't see a post message button

Fix

You should now be able to PM him now that you have posted on here. If you still cant it will be because you have not verified your email address. 

deanol
Hooked
Posts: 6
Registered: ‎08-05-2017

Re: Trying to post in a thread but can't see a post message button

Thank you. It looks like posting a few messages has sorted the PM issue out.

I've also figured out how to post a new message. I have to select the "reply" button that appears in someone else's message. I assumed this would quote my message in someone else's message but it doesn't. It just posts a new message. Which I find strange UI design.

Hey Ho.

Browni
Aspiring Hero
Posts: 2,673
Thanks: 1,054
Fixes: 60
Registered: ‎02-03-2016

Re: Trying to post in a thread but can't see a post message button


@deanol wrote:

Which I find strange UI design.


Welcome to the Lithium forum platform Grin

Joel
Newbie
Posts: 2
Thanks: 1
Registered: ‎16-04-2018

Re: Trying to post in a thread but can't see a post message button

I'm just posting so I can pm, good god this forum setup is stupid.
JayG
Pro
Posts: 1,145
Thanks: 143
Fixes: 6
Registered: ‎30-10-2011

Re: Trying to post in a thread but can't see a post message button

It's a spamming deterrent, and not unique to the Plusnet Forum.

Joel
Newbie
Posts: 2
Thanks: 1
Registered: ‎16-04-2018

Re: Trying to post in a thread but can't see a post message button

Well fair enough then. Although I don't think the process is well enough explained or signposted. Thanks

Mav
Moderator
Moderator
Posts: 22,371
Thanks: 4,725
Fixes: 514
Registered: ‎06-04-2007

Re: Trying to post in a thread but can't see a post message button

@Joel

If it was then that would also help the spammersWink

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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jostridge
Dabbler
Posts: 12
Registered: ‎09-03-2018

Re: Trying to post in a thread but can't see a post message button

I am having this problem too. How to post a new thread when there is no such button? Its infuriating

jostridge
Dabbler
Posts: 12
Registered: ‎09-03-2018

Re: Trying to post in a thread but can't see a post message button

I'm posting gobbledygook just so I can get to post a new thread; but not sure if that works.

 

My problem is that 1472 provides last caller =02380940905 at 15:08 which would be correct.

CallerID shows 'INTERNATIONAL'  which is apparently incorrect

1572 call protect says last caller is my daughter's cell which was sometime previous to last call.  Unfortunately this prevents blocking of 02380940905  unless I type that in manually.

To summarise CallerID doesn't work and call protect doesn't work

 

Baldrick1
Moderator
Moderator
Posts: 11,625
Thanks: 5,166
Fixes: 415
Registered: ‎30-06-2016

Re: Trying to post in a thread but can't see a post message button

 @jostridge

The button is there at the top of each board. It's called 'Start a Topic'.

 

start topic.png

 

 

 

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