Trying to order Fibre.. help!
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- Trying to order Fibre.. help!
Trying to order Fibre.. help!
21-06-2015 5:11 PM
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Our FTTC going live this week... BT customers and Sky customers on our estate (same Cab) ordering fine for 30 June onwards installation... Tried phoning PlusNet for order but cannot... Why can Sky, BT Retail customers order but not PlusNet ones?
Admittedly BT wholesale site does not state it is live - but surely all ISPs are equal...?
Andy
Re: Trying to order Fibre.. help!
21-06-2015 5:53 PM
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The DSL Checker (BT Wholesale) is essentially bulk data direct from Openreach - so it's the same information that Sky/BT Retail use. It does take a few days after a cabinet goes live before it appears on the DSL Checker.
Have you tried placing an dummy order online with say BT Retail to see what happens? If the cabinet isn't live, you shouldn't be able to order.
Re: Trying to order Fibre.. help!
21-06-2015 6:12 PM
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It is Wolverton Cabinet 46. The cabinet is NOT live yet as far as I know but it is due to be live by the end of the month.
However, it appears that BT retail and Sky broadband users are upgrading online. If you try to go via their new customer sign up - you are correct it uses the OR data and says not available. But something is allowing these users to upgrade online, and (in the case of BT retail) giving installation dates starting 30th June...
I know this as everyone is posting to our local facebook page - letting everyone know their proposed install date... Even more amusingly someone has now posted they have ordered via PlusNet!
Re: Trying to order Fibre.. help!
21-06-2015 6:25 PM
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Can you try here https://portal.plus.net/upgrade_process.html to see if you can upgrade online?
Edit: I should add that if you want to get some kind of upgrade deal, you'll need to speak to the Customer Options team unfortunately. I'm not sure why they told you that you couldn't order though.
Re: Trying to order Fibre.. help!
21-06-2015 6:58 PM
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Nope that upgrade link does not work for me - at least I cannot see an option for fibre...
Andy
Re: Trying to order Fibre.. help!
21-06-2015 7:02 PM
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Can you also try the DSL Checker with your address to see if the result is different or the same?
Re: Trying to order Fibre.. help!
21-06-2015 7:39 PM
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WBC ADSL 2+ Up to 2.5 -- 1 to 4 Available
ADSL Max Up to 2 -- 1 to 3.5 Available
WBC Fixed Rate 1 -- -- Available
Fixed Rate 1 -- -- Available
Other Offerings
Fibre Multicast -- -- -- Available
Copper Multicast -- -- -- Available
So it is not showing FTTC available. But others are ordering - including PlusNet people...?
Re: Trying to order Fibre.. help!
21-06-2015 7:50 PM
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Yippee
Just checked my phone number and fibre is available
Sorry
Re: Trying to order Fibre.. help!
21-06-2015 7:52 PM
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It's either going to be a database issue or you might live too far for FTTC.
Can you try your address here https://www.dslchecker.bt.com/adsl/ADSLChecker.Address?URL=&SP_NAME=a%20service%20provider&VERSION=3... ? What does it say? Can you try some neighbours addresses also to see if they can get it and their estimated speeds?
Re: Trying to order Fibre.. help!
21-06-2015 7:54 PM
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Lucky you 😉 Now, back on topic...
Just checked and the others that have ordered are also on Cab 46 - this makes no sense...
Re: Trying to order Fibre.. help!
21-06-2015 7:55 PM
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Re: Trying to order Fibre.. help!
21-06-2015 8:05 PM
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It seems it is the postcode - but I would have thought the phone number would be the most important key...!
Re: Trying to order Fibre.. help!
21-06-2015 8:06 PM
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What does the address checker show for your property? The same?
Re: Trying to order Fibre.. help!
21-06-2015 8:09 PM
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address checker the same as phone... it seems... very weird...
Re: Trying to order Fibre.. help!
21-06-2015 8:11 PM
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