Trying to Order but confuse HELP

rookey · ‎23-01-2009

Ok Folks
I am with Plus net on ADSL... Ive had a email from Openreach and even checked their website and our exchange is now Fibre enabled so I rush off to my account to upgrade and I can't. And plus net site even saids I can't get Fibre even though It is enabled and accepting orders looking at Openreach website...
What do we do please?

dvorak · ‎11-01-2008

Your exchange might be enabled, but your cabinet not enabled.
You need to enter your phone number into the wholesale checker for the definitive answer.

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rookey · ‎23-01-2009

It all enabled as says accepting ordet

PeterLoftus · ‎27-05-2011

Does it say which cabinet you're on? it should do if available

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Strat · ‎14-04-2007

Are you checking here http://www.dslchecker.bt.com/adsl/ADSLChecker.TelephoneNumberOutput

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MatthewWheeler · ‎01-01-2012

Hi there
Unfortunately your so close to your exchange that it looks like your on a exchange only line.
You won't be able to get fibre as your line won't be connected to a cabinet.
Sorry for the bad news.

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Matthew Wheeler
Plusnet Help Team

Trying to Order but confuse HELP

Trying to Order but confuse HELP

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Re: Trying to Order but confuse HELP