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Trying to Order but confuse HELP
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Trying to Order but confuse HELP
20-12-2014 7:04 PM
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Ok Folks
I am with Plus net on ADSL... Ive had a email from Openreach and even checked their website and our exchange is now Fibre enabled so I rush off to my account to upgrade and I can't. And plus net site even saids I can't get Fibre even though It is enabled and accepting orders looking at Openreach website...
What do we do please?
I am with Plus net on ADSL... Ive had a email from Openreach and even checked their website and our exchange is now Fibre enabled so I rush off to my account to upgrade and I can't. And plus net site even saids I can't get Fibre even though It is enabled and accepting orders looking at Openreach website...
What do we do please?
Message 1 of 6
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Re: Trying to Order but confuse HELP
20-12-2014 7:27 PM
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Your exchange might be enabled, but your cabinet not enabled.
You need to enter your phone number into the wholesale checker for the definitive answer.
You need to enter your phone number into the wholesale checker for the definitive answer.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Message 2 of 6
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Re: Trying to Order but confuse HELP
20-12-2014 8:08 PM
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It all enabled as says accepting ordet
Message 3 of 6
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Re: Trying to Order but confuse HELP
20-12-2014 8:32 PM
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Does it say which cabinet you're on? it should do if available
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
To be is to do - Kant
do be do be do - Sinatra
Message 4 of 6
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Re: Trying to Order but confuse HELP
20-12-2014 8:35 PM
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Are you checking here http://www.dslchecker.bt.com/adsl/ADSLChecker.TelephoneNumberOutput
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Message 5 of 6
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Re: Trying to Order but confuse HELP
22-12-2014 12:45 PM
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Hi there
Unfortunately your so close to your exchange that it looks like your on a exchange only line.
You won't be able to get fibre as your line won't be connected to a cabinet.
Sorry for the bad news.
Unfortunately your so close to your exchange that it looks like your on a exchange only line.
You won't be able to get fibre as your line won't be connected to a cabinet.
Sorry for the bad news.
Message 6 of 6
(590 Views)
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- Trying to Order but confuse HELP