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Trouble using BT Homehub 4

pippininNotts
Newbie
Posts: 1
Registered: ‎01-03-2015

Trouble using BT Homehub 4

Hi, I inherited a BT HomeHub4 from my previous contract and its wi-fi is better than the plusnet router's effort.  I've followed the instructions in another post to get connected to my plusnet fibre connection:
http://community.plus.net/library/hardware/using-a-bt-homehub-3-or-2-on-plusnet-adsl-or-fttc/
but the home hub stops at "PPP Connecting" stage.  
I've put in the correct broadband username and correct password.
Plenty of others seem to be using homehubs with plusnet so anyone guess what I'm missing?  Thanks in advance!
2 REPLIES
Razorback
Grafter
Posts: 208
Registered: ‎08-08-2014

Re: Trouble using BT Homehub 4

I had to factory reset a couple of times to get it to work properly.
Community Veteran
Posts: 6,773
Thanks: 258
Fixes: 21
Registered: ‎16-02-2009

Re: Trouble using BT Homehub 4

Yep make sure you have fully reset it, then set it up, NOT Using any backup's.
It should just need the pn name/password in the boxes, you may have to select other provider when setting up (been a while since I did a hh4)