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Trouble singing up

rpi
Newbie
Posts: 1
Registered: ‎10-07-2018

Trouble singing up

Has anyone experienced this when signing up to Plusnet? I have gone through TopCashBack, i fill all the details in on the Plusnet site, put all my payment details (they authorise the first payment from my bank) and then the confirmation email never arrives! I even had one of their sales guys see if go through but then nothing happened. Sadly the provisioning team for whatever reason just wash their hands of it and say its not gone through with no explanation, the sales team keep bouncing me back to provisioning and I'm stuck in a never ending circle! Anyone any advice how to break this or do i cut my losses and find another provider?

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,644
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Trouble singing up

Hi there rpl, 

 

Sorry about the issue and for you being bounced between departments. I can arrange for someone to give you a call if you like and make sure a signup goes through?


Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team