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Translation Please

FIXED
Sanctified
Dabbler
Posts: 11
Thanks: 1
Registered: 15-07-2016

Translation Please

After a no-show by an engineer to investigate my "fibre at dsl

speed" issue, I'm now at "BOT - FTTC Logged Faults - Post SFI".

 

Can anyone de-abbreviate that and/or explain it for me?

Thanks, John.

4 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Translation Please

Hi @Sanctified,

Really sorry to hear the engineer hasn't arrived.

SFI mean special faults investigation, which is a bit of a glorified term that our suppliers use for an engineer appointment. Your case is in a ticket pool/workflow for our faults team for if issues are still persisting following an appointment (granted, they didn't show).

I couldn't find your account through the typical means, but I can get your fault chased up if you PM your username over.

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Translation Please

Fix

Thanks for sending your username over.

I've passed the case onto my colleague who is going to give you a call once we have a sense of what happened. For my colleagues, the ticket number is 137970827.

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Sanctified
Dabbler
Posts: 11
Thanks: 1
Registered: 15-07-2016

Re: Translation Please

Hi Matty.

 

Engineer arrived 8am, found that the line profile had been manually capped,

in error, because of the telephone cable break a few weeks ago.

 

Now back to 27Mbps, so thanks for your help in resolving this.

 

John.

Moderator
Moderator
Posts: 26,547
Thanks: 1,542
Fixes: 101
Registered: 14-04-2007

Re: Translation Please

Moderator's note by Dick (Strat) Solution moved to @MattyC as the provider of the solution.

Customer and Forum Moderator.