Translation Please

[#1]

After a no-show by an engineer to investigate my "fibre at dsl

speed" issue, I'm now at "BOT - FTTC Logged Faults - Post SFI".

Can anyone de-abbreviate that and/or explain it for me?

Thanks, John.

[#2]

Hi @Sanctified,

Really sorry to hear the engineer hasn't arrived.

SFI mean special faults investigation, which is a bit of a glorified term that our suppliers use for an engineer appointment. Your case is in a ticket pool/workflow for our faults team for if issues are still persisting following an appointment (granted, they didn't show).

I couldn't find your account through the typical means, but I can get your fault chased up if you PM your username over.

Matty

[#3 · Accepted solution]

Thanks for sending your username over.

I've passed the case onto my colleague who is going to give you a call once we have a sense of what happened. For my colleagues, the ticket number is 137970827.

Matty

[#4]

Hi Matty.

Engineer arrived 8am, found that the line profile had been manually capped,

in error, because of the telephone cable break a few weeks ago.

Now back to 27Mbps, so thanks for your help in resolving this.

John.

[#5]

Moderator's note by Dick (Strat) Solution moved to @MattyC as the provider of the solution.