Training period for Fibre
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Training period for Fibre
10-09-2015 4:00 PM
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I am getting speeds of 37/2 against yesterday with BT of 63/18. I have raised this with tech support but they say that there is nothing they can do within the first 10 days due to the new line 'training'. They told me to monitor the speed for next 10 days then call back if no improvement.
I am ok doing this but in the circumstances (same line, same router) I can't help feeling that this line training is a bit of a red herring and that come 10 days time I will calling them back to report no change in line speeds.
Is the training a likely cause of this situation do you think?
Re: Training period for Fibre
10-09-2015 4:03 PM
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Re: Training period for Fibre
10-09-2015 4:20 PM
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Re: Training period for Fibre
10-09-2015 4:24 PM
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Re: Training period for Fibre
10-09-2015 4:36 PM
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Re: Training period for Fibre
11-09-2015 11:42 AM
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Have to say though that although my upload speed has increased back to the sort of level I enjoyed before my switch to Plusnet, my download speed is still disappointingly low.
Readings I am now getting are 36.5/18.32.
Will this increase with time or does it require some further investigation?
Re: Training period for Fibre
11-09-2015 3:04 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Training period for Fibre
11-09-2015 3:15 PM
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Re: Training period for Fibre
11-09-2015 4:07 PM
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All I need to do now is progress my order for Plusnet TV
Re: Training period for Fibre
12-09-2015 7:26 AM
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Re: Training period for Fibre
12-09-2015 9:11 AM
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Have you raised the issue on here or just via Customer Services? As you can see from this thread if I had followed the advice given by CS then I would be sitting here for the next 10 days waiting for the speed to increase.
I found this when I was on BT as well, if you have any problems - bypass Customer Services and get it sorted via Forum moderators.
Good luck
Re: Training period for Fibre
12-09-2015 4:36 PM
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Yes, I raised the issue here: http://community.plus.net/forum/index.php/topic,143615.0.html
I've also contacted CS 3 times through chat, and awaiting a response from a ticket I raised on 10th September.
Re: Training period for Fibre
13-09-2015 6:57 PM
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Plusnet aren't alone either, my advice to CS staff is this if you aren't sure then find and ask someone who does know about what ever the issue is, instead of just trying to bs your way through it,
If i rang support re something technical i would sooner that they give an honest answer even if that is i'm sorry but i don't know, can you please hold whilst i attempt to find the info you want, than say some rubbish just to get me off the line
Re: Training period for Fibre
13-09-2015 11:36 PM
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