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Today's the day!

mlavende
Rising Star
Posts: 186
Fixes: 2
Registered: 22-08-2007

Today's the day!

Today is the day I should get my new Fibre connection. It was scheduled for 30/12 but got cancelled due to some mix up or other  Undecided
To ensure it all goes smoothly today do I need to do anything?
If I understand it right, I should get a text message or email telling me the 'switch over' is done. Will Plusnet have changed my profile to a fibre one by then? I see a few posts on this forum where people don't get the profile tweaked immediately..
Then I think I just need to powercycle the modem for a minute and it should restart with my new wonderful upload and download speeds :-)
Anything else I need to do?
Thanks
-Mat
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,479
Thanks: 246
Fixes: 68
Registered: 27-04-2007

Re: Today's the day!

Hi mlavende,
I've just checked your order, it hasn't completed yet but I'll check again later so we can try and avoid any delay.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
mlavende
Rising Star
Posts: 186
Fixes: 2
Registered: 22-08-2007

Re: Today's the day!

Hi Adam,
Was I right in my assumptions then? Nothing I need to do except wait for the text message?
Thanks
-Mat
Community Veteran
Posts: 1,547
Thanks: 260
Fixes: 33
Registered: 13-08-2015

Re: Today's the day!

Which modem/router do you have?
mlavende
Rising Star
Posts: 186
Fixes: 2
Registered: 22-08-2007

Re: Today's the day!

Hi Mustrum,
I have a hub 1 as fall back but currently have a Draytek Vigor 130 modem bought specially so that I can continue to use my Asus rt-ac68u router.
Currently the modem is in adsl mode but I understand it should automatically reconfigure itself for vdsl.
Thanks
-Mat
Community Veteran
Posts: 1,547
Thanks: 260
Fixes: 33
Registered: 13-08-2015

Re: Today's the day!

Then yes, you assumption above is correct.
Hope you get it soon, and all work's.out OK.