Timeout waiting for PADO packets - for 'unsupported' customers
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Timeout waiting for PADO packets - for 'unsupported' customers
01-09-2017 7:14 PM - edited 01-09-2017 7:18 PM
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Had the misfortune of wasting an hour of my time on the phone to Support (mostly waiting) to be told twice this error was peculiar to my router & that I was 'unsupported' if I wasn't using a Plusnet router.
There must be lots of us 'unsupported' customers out there
Anyhow as my router had power cycled all of a sudden due to a power cut & and my VDSL connection was up & I just couldn't get a PPP session (according to my router logs) I immediately thought a dead PPP session & remembered in the past Support just clearing it. Not these days!
1st they ran a line test (why? my phone line & VDSL connection were fine) before moving on to the 'you're not supported' stuff & low and behold my PPP issue resolved I assume due to the dead PPP session auto dropping or a temporary PPP authentication problem Plusnet's end resolving.
Maybe this will be useful to any other 'unsupported' customers out there that face this problem.
Re: Timeout waiting for PADO packets - for 'unsupported' customers
01-09-2017 8:25 PM
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Its not a router error, there have been two instances of this problem on the support forum in the last month.
Both with different causes. One was caused by an equipment failure in the Openreach network, the other was caused by the port not being activated properly in the Street Cab.
The error means that there is no connectivity from your connection in fibre cab to the rest of the Openreach network.
Re: Timeout waiting for PADO packets - for 'unsupported' customers
01-09-2017 8:55 PM
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Re: Timeout waiting for PADO packets - for 'unsupported' customers
02-09-2017 10:51 AM
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@southerner wrote:
Had the misfortune of wasting an hour of my time on the phone to Support (mostly waiting) to be told twice this error was peculiar to my router & that I was 'unsupported' if I wasn't using a Plusnet router.
This is rather disingenuous of Plusnet, as supply of their own router is an optional item when a customer signs up; although they can't be expected to be familar with every third-party router, they equally can't totally refuse support IMO.
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- Re: Timeout waiting for PADO packets - for 'unsup...