Ticket

[#1]

Can some one from plusnet look at my ticket 99787629? Not heard anything for a few days.
Thanks
Chris.

[#2]

Same here, fibre went down Tuesday but nothing done yet.
Ticket 99863752

[#3]

@Olifran,
Your fault should get picked up soon, sorry for the delay.

@scottmitchell
If you try and log in to your router and hit connect I think you'll be back online now.

[#4]

Engineer been out. Speed still the same. Can someone reset my profile? Thanks

[#5]

Your line is now in sync at:
Downstream Speed 34.4 Mbps
Upstream Speed 8.7 Mbps

So I've set your profile to match. That's still slightly under where I'd expect based on the estimates, so it may be worth letting the faults team pick up the fault ticket again.
Can you log in to the router and disconnect/reconnect and you should see an improvement.

[#6]

Thanks Chris.

[#7]

Chris, can the profile reset take time? Still running at 4MB. cycled the router and BT ?

[#8]

I've got to hold my hands up here. I didn't press apply when I changed your profile earlier, can you try a single disconnect/reconnect again?

[#9]

Good man. That's done it. Thanks.

[#10]

Quote from: Chris

@scottmitchell If you try and log in to your router and hit connect I think you'll be back online now.

Sorry for the delay,
I am back online now,
thanks

[#11]

Glad to hear your back up and running.
Let us know if you have any further issues.