Ticket #99751917 Update Please
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Ticket #99751917 Update Please
Ticket #99751917 Update Please
18-03-2015 9:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Ticket #99751917 Update Please
18-03-2015 12:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'll get that chased up for you now and find out what's happening with it. Your complaint should be picked up today as well.
[EDIT]
Our suppliers added extra capacity last week to the SVLAN your connected to. Are you still seeing issues at peak times?
Re: Ticket #99751917 Update Please
18-03-2015 3:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I found the proper Openreach guy that came round on Saturday very knowledgeable unlike the contractor that initially dropped my modem off. It was quite an education and very interesting learning how FTTC hung together.
Re: Ticket #99751917 Update Please
18-03-2015 4:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's just the Openreach guy, totally unexpectedly turning up on Saturday to me, carried out extensive testing of things my end and found nothing wrong instead faulting a congested PlusNet VLAN card at my exchange after an extensive call to an Openreach colleague. He also said that that visit and any future visits weren't necessary and would carry a charge.
Please could you liase with your colleague who is dealing with my ticket about this?
Thanks.
I trust I'm not paying for the Saturday visit as I knew nothing about it until an Openreach guy turned up on my doorstep or any further visits raised in error?
Re: Ticket #99751917 Update Please
18-03-2015 4:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The agent in question isn't in but I'll make sure it gets picked up.
We need to see how it performs tonight before we can investigate further
Re: Ticket #99751917 Update Please
18-03-2015 5:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Ticket #99751917 Update Please
18-03-2015 5:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Ticket #99751917 Update Please
20-03-2015 9:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Ticket #99751917 Update Please
20-03-2015 10:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm getting really tired of this. I wish I had stayed on ADSL. At least that service was consistent and not prone to as many faults as my FTTC service seems to be.
Re: Ticket #99751917 Update Please
20-03-2015 10:15 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The only contact I've received is from customer services regarding my complaint ticket but they were about a week behind the latest developments.
Re: Ticket #99751917 Update Please
20-03-2015 12:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've seen your ticket, and I think the lad looking after you has been off sick (one of the problems with personal ownership). I'll try to get your ticket updated for you today.
Re: Ticket #99751917 Update Please
20-03-2015 2:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Ticket #99751917 Update Please
23-03-2015 11:15 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My IP Profile is still down ~10 since 1st thing Friday morning and apparently the peak slow downs were still being looked into.
It seems both issues are not unique to me reading the forum.
Re: Ticket #99751917 Update Please
24-03-2015 2:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I don't have much faith in Live Chat as on a couple of times I've waited in a queue to speak to someone who said they would get someone to review my ticket and contact me but they never did.
Re: Ticket #99751917 Update Please
24-03-2015 2:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
http://community.plus.net/forum/index.php/topic,137952.msg1212763.html#msg1212763
To be is to do - Kant
do be do be do - Sinatra
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Ticket #99751917 Update Please