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Ticket 94493865 update

Posts: 17
Registered: ‎01-12-2014

Ticket 94493865 update

This ticket is now off hold.  Southern Electric started the work to reconnect the cabinet yesterday, and for the first time in a while, we had an uninterrupted service before I disconnected the Openreach modem at around 8.15am.  Would you be able to update me on the status please?
Also, I have been trying to set up a new all-in-one VDSL router, so far without success.  Could you look in your stats to see what has been happening from your end when the line is trying to initialise?  This was between about 8.15 and 8.25 this morning.
Many thanks for the update.
Plusnet Help Team
Plusnet Help Team
Posts: 13,644
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Ticket 94493865 update

Hi there,
As you can see from the graph below the connection has been stable for the vast majority of the day since approximately 8.15.
<img src=""/>
We'll need to chase our suppliers to find out more so bear with us and one of our faults team will be getting back to you soon.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team