Ticket 184535412

[#1]

Opened since Tuesday, no staff replies.  Apologies to post here but i'd like somebody to help.

Thank you.

Dan

[#2]

Hi @livelee

Thanks for getting in touch.

I've updated your ticket now - my apologies that this took a bit longer than anticipated.

Anything else you need, just drop me a line.

Best wishes

Dave

[#3]

Thank you

[#4]

@RandallFlagg Sorry to ask.  Could you prod the ticket reading dept again please.

[#5]

Hi @livelee, thanks for your post.

We're sincerely sorry for the delayed response.

On testing the phone line, I've detected a fault at your local exchange and have raised it to Openreach for further investigation.

They've given me an estimated response time of 23:59 on 21/11/2018. Please bear in mind that this is an estimate and the issue could be resolved more quickly, or take slightly longer. Rest assured, though, you'll receive notification when Openreach report the issue repaired.

If you do need anything else at all in the meantime, please don't hesitate to get back in touch.

[#6]

@OskarPapa Many thanks.

Would you advise me to update this thread the ticket or both going forward from now?

Thanks Again

Dan

[#7]

No problem Dan and either should be OK, though you may get a quicker response if you give us a nudge over here.

I've checked the fault report and it looks like an engineer went out very recently today advising they couldn't find a fault. As line tests are still detecting a fault I've raised back through to our suppliers for you and we'll update you when we know more.

[#8]

@Gandalf Anoush, thank you.  Yes no fault is frustrating.  I've looked at my router and it looks like at least 15 connection drops in the last 24 hours.  That sounds like a fault to me

Keep on at openreach.

Thanks

[#9]

I've checked the fault report for you and I can see the job has been allocated to an engineer's work-stack as of this morning. Let us know how things go over the next 24 hours.

[#10]

@Gandalf Thanks again.  I'll continue to monitor and update accordingly.  Would you expect my speeds to improve at all once this fault is fixed?  Do you think lines speeds have reduced because of the fault?

I'm moved from 65/15 to 10/1 (with a line fault as a bonus) and it's hurting me.

Thanks

[#11]

Hi @livelee

The line speeds will almost certainly be impacted by a fault.

Let us know how you get on post-engineer and we'll be happy to help if needed.

Thanks

Dave

Moderator's note by Adie (Dvorak) corrected name