Ticket 162659770 24th November Current download 1.77mb FTTC

[#1]

The fault has been diagnosed as a fault in the copper.

The last conversation with the help desk 

"test has failed and has found an Impairment in copper joint detected most likely in local network. 

Indeed but at least we are still seeing the issues you are seeing are down to the Openreach part of the setup, so it's not us or yourself"

So, with my download this morning as per BT Performance Test was 1.77mb.  Phone line is also noisy.

Yesterday I had dropouts streaming music.

Can anyone please help as to when this fault will be fixed?

Thanks for looking.

[#2]

Hi there. I can see we've reported the fault over to our suppliers.

We'd expect this to be investigated within the next few days.

Our faults team will contact you when we've got more info.

[#3]

Thanks Gandalf. Openreach have improved my line a little. New connections  / faceplate etc.

As you can see from files attached I am still down on previous speeds. Will this readjust in the next few days? 

Anything you can do to tweak settings?

Mal

[#4]

I've tested your line and attached the results below

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	6.3 Mbps
Upstream Speed	1.2 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Technology	VDSL
Current 15Min Bin Retrains	0
Last 15Min Bin Retrains	0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2017-12-13T10:27:02Z	2017-12-13T10:42:02Z
Ingress Code Violation	5	0
Egress Code Violation	24	0
Errored Seconds	11	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

There's a chance they may increase back to the previous levels but as the current speeds are within the estimates and due to your distance from the cabinet we can't push it any further

[#5 · Accepted solution]

Thanks Matthew. I am pleased its back within specified limits and do understand about the line length.

With speeds so low every bit helps.At least I should be able to watch iplayer with better quality and no buffering.

Thanks