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Ticket 162659770 24th November Current download 1.77mb FTTC

FIXED
malkpm
Grafter
Posts: 29
Fixes: 1
Registered: 14-11-2016

Ticket 162659770 24th November Current download 1.77mb FTTC

The fault has been diagnosed as a fault in the copper.

The last conversation with the help desk 

"test has failed and has found an Impairment in copper joint detected most likely in local network. 

Indeed but at least we are still seeing the issues you are seeing are down to the Openreach part of the setup, so it's not us or yourself"

So, with my download this morning as per BT Performance Test was 1.77mb.  Phone line is also noisy.

Yesterday I had dropouts streaming music.

Can anyone please help as to when this fault will be fixed?

Thanks for looking.

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 7,793
Thanks: 2,293
Fixes: 385
Registered: 21-04-2017

Re: Ticket 162659770 24th November Current download 1.77mb FTTC

Hi there. I can see we've reported the fault over to our suppliers.

We'd expect this to be investigated within the next few days.

Our faults team will contact you when we've got more info.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
malkpm
Grafter
Posts: 29
Fixes: 1
Registered: 14-11-2016

Re: Ticket 162659770 24th November Current download 1.77mb FTTC

Thanks Gandalf. Openreach have improved my line a little. New connections  / faceplate etc.

As you can see from files attached I am still down on previous speeds. Will this readjust in the next few days? 

Anything you can do to tweak settings?

 

Mal

 

Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 190
Registered: 01-01-2012

Re: Ticket 162659770 24th November Current download 1.77mb FTTC

I've tested your line and attached the results below

 

 

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 6.3 Mbps
Upstream Speed 1.2 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Technology VDSL
Current 15Min Bin Retrains 0
Last 15Min Bin Retrains 0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2017-12-13T10:27:02Z 2017-12-13T10:42:02Z
Ingress Code Violation 5 0
Egress Code Violation 24 0
Errored Seconds 11 0
Severely Errored Seconds 0 0
Unavailable Seconds 0

There's a chance they may increase back to the previous levels but as the current speeds are within the estimates and due to your distance from the cabinet we can't push it any further

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
malkpm
Grafter
Posts: 29
Fixes: 1
Registered: 14-11-2016

Re: Ticket 162659770 24th November Current download 1.77mb FTTC

Fix

Thanks Matthew. I am pleased its back within specified limits and do understand about the line length.

With speeds so low every bit helps.At least I should be able to watch iplayer with better quality and no buffering.

Thanks