Ticket 142489991: ever decreasing sync and massive packet loss
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Ticket 142489991: ever decreasing sync and massive packet loss
17-02-2017 10:40 AM - edited 17-02-2017 10:42 AM
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I really need some help with a problem I reported almost a month ago. It doesn't seem to be going anywhere.
Background: BT installed a second VDSL2 cabinet, and since the works my line has degraded. It was syncing at 48Mbps and stable (months of uptime), but since the works constant CRC errors have seen DLM drop it regularly until now it's at 21Mbps and still erroring regularly:
There are periods where there are no CRC errors, then suddenly they restart until DLM bounces the line. I had an engineer visit three weeks ago, but he just showed my wife the line stats from his tester and left: despite the rate being less than half what it was before this fault developed. He didn't know what was happening with the new cabinet and didn't seem willing to go and talk to the engineers working there at that time!
Re: Ticket 142489991: ever decreasing sync and massive packet loss
17-02-2017 5:19 PM
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Hi there,
It looks like we've replied to your ticket about 5 minutes ago, asking for your engineer availability. Once you reply to the ticket we'll get it booked in for you.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Ticket 142489991: ever decreasing sync and massive packet loss
17-02-2017 6:21 PM
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Thanks Anoush, I've replied with my availability next week.
Re: Ticket 142489991: ever decreasing sync and massive packet loss
17-02-2017 6:23 PM
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I've off work for the weekend now, if the ticket isn't picked up by Monday I'll certainly get it booked for you.
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Re: Ticket 142489991: ever decreasing sync and massive packet loss
20-02-2017 1:02 PM
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Just checked your account and I can see we've arranged the engineer for tomorrow PM.
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Re: Ticket 142489991: ever decreasing sync and massive packet loss
21-02-2017 3:33 PM
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He tested the d-side and found no faults, reset the DLM and got me back to 40Mbps. If the problems persist and I've not seen a boost after 14-days when the incident is resolved, I should re-report the fault at which point they should be in a position to try moving my line.
Re: Ticket 142489991: ever decreasing sync and massive packet loss
21-02-2017 3:36 PM
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Re: Ticket 142489991: ever decreasing sync and massive packet loss
21-02-2017 6:23 PM
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And, done.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Ticket 142489991: ever decreasing sync and massive packet loss
21-02-2017 6:25 PM
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Re: Ticket 142489991: ever decreasing sync and massive packet loss
21-02-2017 6:26 PM
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No problems, anything else I can help with just let me know
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- Re: Ticket 142489991: ever decreasing sync and mas...