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Ticket #141412582 - someone care to explain what is going on.

Community Veteran
Posts: 1,635
Thanks: 65
Fixes: 2
Registered: 17-06-2007

Ticket #141412582 - someone care to explain what is going on.

I raised the above ticket because I was experiencing between 5 and 15% packet loss. Did the investigations. Problem went away but is back (came back yesterday).

 

On Friday the ticket was updated by PN

 

"Putting on hold for 10 days to monitor and see if the banding is lifted" - as BT had changed my banding (for some unknown reason)

 

Monday I reported the packet loss was back:

 

0c4182ff4f28189f2d8889d3bdad0949-16-01-2017

 

And I added this today:

 

3da60e68cd39494289f4011b33aba76f-17-01-2017

My IPTV signal is suffering from regular breakups when I have the high packet loss.

 

But apparently at 6:03pm

 

"The broadband fault has been closed by the supplier. Should problems re-occur, please restart the Broadband Fault Checker."

 

So I'm going to open another ticket because right now I have a TV service I can't use properly

 

Edited to add : the BT Speedtest fails to complete the second part of the test :

 

"

Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
 
 
6 REPLIES
Community Veteran
Posts: 1,635
Thanks: 65
Fixes: 2
Registered: 17-06-2007

Re: Ticket #141412582 - someone care to explain what is going on.

running MTR it suggests that the packet loss is somewhere in BTs infrastructure

 

packetloss.png

Community Veteran
Posts: 1,635
Thanks: 65
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Registered: 17-06-2007

Re: Ticket #141412582 - someone care to explain what is going on.

So from "The broadband fault has been closed by the supplier. Should problems re-occur, please restart the Broadband Fault Checker."

 

Its now gone to "An Engineer visit" is needed.. but with no indication why.

 

II suspect its going the same way as all the other problems that people are reporting

rongtw
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Re: Ticket #141412582 - someone care to explain what is going on.

Dont forget PN are the communication company , Who DONT !!! communicate Lips are sealed

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Community Veteran
Posts: 1,635
Thanks: 65
Fixes: 2
Registered: 17-06-2007

Re: Ticket #141412582 - someone care to explain what is going on.

It just doesn't make sense - the latest results they've posted say no engineer visit is needed but then they comment saying an engineer visit is needed :

CLT: Pass

* No answer and no VM
* SFI needed as banded and issue recommend PM appointment to catch the issue

 

So I assume this is just another one of those "Send an Engineer because we don't actually have a clue"

Community Veteran
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Registered: 13-08-2015

Re: Ticket #141412582 - someone care to explain what is going on.


SteveA wrote:

* SFI needed as banded and issue recommend PM appointment to catch the issue

 


Did you miss this bit?

Community Veteran
Posts: 1,635
Thanks: 65
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Registered: 17-06-2007

Re: Ticket #141412582 - someone care to explain what is going on.

But what does it mean?

Also why does the main part of the BT test say No Visit required just like it did a week earlier... This ticket was closed by BT but has now been re-opened but there seems to be no indication of why it was closed or why this SFI comment has been added. My speeds are still where they were, the BT speed checker shows no difference in the speed bandings....