Ticket #141412582 - someone care to explain what is going on.
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Ticket #141412582 - someone care to explain what is going on.
17-01-2017 7:35 PM - edited 17-01-2017 8:12 PM
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I raised the above ticket because I was experiencing between 5 and 15% packet loss. Did the investigations. Problem went away but is back (came back yesterday).
On Friday the ticket was updated by PN
"Putting on hold for 10 days to monitor and see if the banding is lifted" - as BT had changed my banding (for some unknown reason)
Monday I reported the packet loss was back:
And I added this today:
My IPTV signal is suffering from regular breakups when I have the high packet loss.
But apparently at 6:03pm
"The broadband fault has been closed by the supplier. Should problems re-occur, please restart the Broadband Fault Checker."
So I'm going to open another ticket because right now I have a TV service I can't use properly
Edited to add : the BT Speedtest fails to complete the second part of the test :
"
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
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Re: Ticket #141412582 - someone care to explain what is going on.
17-01-2017 9:04 PM
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running MTR it suggests that the packet loss is somewhere in BTs infrastructure
Re: Ticket #141412582 - someone care to explain what is going on.
20-01-2017 1:46 PM
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So from "The broadband fault has been closed by the supplier. Should problems re-occur, please restart the Broadband Fault Checker."
Its now gone to "An Engineer visit" is needed.. but with no indication why.
II suspect its going the same way as all the other problems that people are reporting
Re: Ticket #141412582 - someone care to explain what is going on.
20-01-2017 4:16 PM
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Dont forget PN are the communication company , Who DONT !!! communicate
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: Ticket #141412582 - someone care to explain what is going on.
20-01-2017 5:25 PM - edited 20-01-2017 5:33 PM
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It just doesn't make sense - the latest results they've posted say no engineer visit is needed but then they comment saying an engineer visit is needed :
* No answer and no VM
* SFI needed as banded and issue recommend PM appointment to catch the issue
So I assume this is just another one of those "Send an Engineer because we don't actually have a clue"
Re: Ticket #141412582 - someone care to explain what is going on.
21-01-2017 1:17 PM
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@SteveA wrote:
* SFI needed as banded and issue recommend PM appointment to catch the issue
Did you miss this bit?
Re: Ticket #141412582 - someone care to explain what is going on.
21-01-2017 2:15 PM - edited 21-01-2017 2:23 PM
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But what does it mean?
Also why does the main part of the BT test say No Visit required just like it did a week earlier... This ticket was closed by BT but has now been re-opened but there seems to be no indication of why it was closed or why this SFI comment has been added. My speeds are still where they were, the BT speed checker shows no difference in the speed bandings....
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