Throughput vs speed test.
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Throughput vs speed test.
24-03-2019 3:21 PM
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These tests are via a PC, hardwired to router?
Is this a problem?
Re: Throughput vs speed test.
24-03-2019 3:48 PM
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It's certainly something that I would not tolerate. It probably needs Plusnet to have a look to see if your profile is incorrectly set somewhere along the line. Something is obviously wrong somewhere.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Throughput vs speed test.
24-03-2019 6:56 PM
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How do i go about getting this sorted then? do i have to call the (not so) technical help team?
Re: Throughput vs speed test.
24-03-2019 7:39 PM
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ask for a gea test see what that shows and post your modem router sync stats please
Re: Throughput vs speed test.
24-03-2019 7:51 PM
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Why would the router show 71 but speed tests only report 40?
Re: Throughput vs speed test.
24-03-2019 8:32 PM
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Something isn't quite right based on that image....?
Assuming you've not been tweaking the settings, the hub's interface is either the default of 192.168.1.254 or if you use the other range, then it's 172.16.0.1 But you're getting access via 192.168.0.1 - that's a new one on me!!
Going off that image, if you go to the Internet tab, does the broadband username match your account?
DON'T post yours on here!!
I'm wondering if it's still on setup@plusdsl.net
Can you confirm that it's your username, if it isn't then this could be why...?
Re: Throughput vs speed test.
24-03-2019 8:42 PM
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The username is correct also. Just re ran the speed test on hardwired PC and got up to 60mbps still 10 short of what the router is saying though?
Re: Throughput vs speed test.
24-03-2019 9:02 PM
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Ok, but bear the following in mind
However, if you have specific network requirements, you can change the IP address of your Plusnet Hub and its DHCP settings from the IP Addresses page in your Hub Manager.
The valid IP addresses for use on your home network are:
192.168.1.1 to 192.168.1.253 (The default DHCP range is 192.168.1.64 to 192.168.1.253)
172.16.0.64 to 172.16.255.254A warning message will be displayed if you choose an invalid set-up. If this happens, please change the set-up of your home network rather than the set-up of your Plusnet Hub. The default lease period is 1 day, there should be no need for the setting to be changed, but can be changed in hour steps from 1 Hour to 21 days
Please always ensure that your Plusnet Hub’s gateway address is in the same subnet as devices on your Home network otherwise they will not be able to connect to the internet.
I know when I was 'tinkering' once, I couldn't get the max speed out of connection. I reverted to 172.16.0.1, sub net 255.255.0.0 with my home network on 172.16.0.64 to 255.254 and that particular issue went away. Though guess it could have been a fluke mind you!!
Re: Throughput vs speed test.
24-03-2019 9:05 PM
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Re: Throughput vs speed test.
24-03-2019 9:15 PM
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You'd need to check, but from memory your subnet should be 255.255.255.240 not 255.255.255.0
Google would probably be worth checking imho
Re: Throughput vs speed test.
24-03-2019 10:03 PM
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@Passat52 there’s nothing wrong with your settings...
Re: Throughput vs speed test.
24-03-2019 10:31 PM
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Thanks for that Champnet
Well, that's me done then and I feel bad now for wasting the OPs time
(I did mention fluke and you'd better check)
But I can say the only 2 times I didn't get near where I should be was 1)when I turned off remote management via our portal and 2)when I tried using other IP ranges. The 1st (TR069) reverts the hub back to setup@plusdsl.net (if you let the hub auto configure before hand) which in turn reduced my speed (manually inputting my details and the speed returned) and the 2nd was probably my fault!
Rather than lead anyone in the wrong direction, I shall step/sneak/scuttle away
Re: Throughput vs speed test.
24-03-2019 10:43 PM
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Only a minor correction, pease carry on with your suggestions...
Re: Throughput vs speed test.
24-03-2019 10:43 PM
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Your input was appreciated and well intended. It cost me 10 mins to double check and confirm. We've both learned something.
Thanks again 👍👍
Re: Throughput vs speed test.
25-03-2019 10:42 AM
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Hi @Passat52
Here are the results of the GEA i have just ran;
Test OutcomePass
Test Outcome CodeGTC_FTTC_SERVICE_0000
DescriptionGEA service test completed and no fault found .
Main Fault LocationOK
Sync StatusIn Sync
Downstream Speed73.2 Mbps
Upstream Speed15.7 Mbps
Appointment RequiredN
Fault Report AdvisedN
NTE Power StatusPowerOn
Voice Line Test ResultPass
Bridge TapDetected
Repetitive Electrical Impulse NoiseNot Detected
Estimated Line Length In Metres386.8
Upstream Rate AssessmentLow
Downstream Rate AssessmentVery Good
Interference PatternNot Detected
Service ImpactNo Impact Observed
Home Wiring ProblemNot Detected
Downstream Policing Discard Rate0.0
Customer Traffic LevelUpstream and Downstream Traffic Detected
TechnologyVDSL
Profile Name0.128M-80M Downstream 3dB, Retransmission High - 0.128M-20M Upstream, Error Protection Off
Everything looks good from our side. Can you try running a wired speed test on a different device / with a different LAN cable and let us know what throughput you are getting?
You might also want to take a look through our troubleshooting guide here
Thanks,
MoR
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