Throttled Download Speed
I've tested your line today and our tests aren't showing any throttling or banding on the line as shown below:
| Test Outcome | Pass |
| Test Outcome Code | GTC_FTTC_SERVICE_0000 |
| Description | GEA service test completed and no fault found . |
| Main Fault Location | OK |
| Sync Status | In Sync |
| Downstream Speed | 37.2 Mbps |
| Upstream Speed | 15.9 Mbps |
| Appointment Required | N |
| Fault Report Advised | N |
| NTE Power Status | PowerOn |
| Voice Line Test Result | Pass |
| Bridge Tap | Not Detected |
| Radio Frequency Ingress | Not Detected |
| Repetitive Electrical Impulse Noise | Not Detected |
| Cross Talk | Not Detected |
| Estimated Line Length In Metres | 472.8 |
| Upstream Rate Assessment | Low |
| Downstream Rate Assessment | Low |
| Interference Pattern | Regular Interference Observed Daily |
| Service Impact | No Impact Observed |
| Interference Duration Longest Occurrence | From 07:00 to 14:45 |
| Interference Location | Customer Premise |
| Interference Observed In Days | 9 |
| Home Wiring Problem | Not Detected |
| Downstream Policing Discard Rate | 0.0 |
| Customer Traffic Level | Upstream and Downstream Traffic Detected |
| Technology | VDSL |
| Profile Name | 0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off |
| Time Stamp | 2019-01-23T15:45:00 |
| Parameters | MIN | MAX | AVG |
| Down Stream Line Rate | 37.2 Mbps | 37.2 Mbps | 37.2 Mbps |
| Up Stream Line Rate | 15.8 Mbps | 15.8 Mbps | 15.8 Mbps |
| Up Time | 898.0 Sec | 900.0 Sec | 899.9 Sec |
| Retrains | 0.0 | 0.0 | 0.0 |
| Current and Last 15 Minute Bin Performance | ||
| Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
| Start Time Stamp | 2019-02-05T15:16:41Z | 2019-02-05T15:31:41Z |
| Ingress Code Violation | 13 | 1 |
| Egress Code Violation | 4 | 0 |
| Errored Seconds | 2 | 0 |
| Severely Errored Seconds | 0 | 0 |
| Unavailable Seconds | 0 | 0 |
Your connection also seems to have been up for almost 3 months with no drops.
Can you reboot your router letting us know how your speeds look afterwards? If your speeds haven't improved then I'd recommend following the steps Here raising a fault to us Here.
