We've been with Plusnet for around nine months and the service has been, at best, patchy. We are regularly plagued by one of three problems:
1. Very slow speeds - so slow that BBC iPlayer won't even load, much less play. This only occurs in the evenings, so it is probably due to local demand, but it is far from ideal.
2. We connect to the router with a variety of wireless devices (Apple, Microsoft, Sonos). At times the wifi simply refuses to connect anything and we have to reboot the router to get a connection back. I've not dug an old laptop out to see if a wired connection would work - partly because I'm lazy, but mainly because we just don't use wired connections anymore. The blue internet connection light remains lit all the time.
3. The wifi connects happily to the router and the router has a blue light indicating an internet connection, but the connected devices cannot actually connect to the internet.
I've done most of the usual fault tracing things and not come up with anything obvious. Any quick thoughts?
Many thanks.
