This isn't acceptable (router rebooting for no reason)
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Re: This isn't acceptable (router rebooting for no reason)
14-05-2019 4:14 PM
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I would suggest looking any anything that would cause a loss of DSL sync since even though everything was status quo about an hour ago with uptime at the time at over 4 days and 6 hours a connection drop occurred a little over half an hour ago and the following two entries from the router logs (that happen at exactly the same time) would lead me to believe that the PPP session ends because the router has lost DSL sync (which is what I experienced when I went back to the old setup even though over the few days I did test there was no logged termination of the PPP session probably because the loss of DSL sync wasn't long enough for the router to notice and issue the termination).
PPPoE is down after 6156 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 - Down)]
PTM over DSL is down after 6157 minutes uptime
As for the question asked, the computer is connected by wire directly to the router.
Re: This isn't acceptable (router rebooting for no reason)
14-05-2019 4:54 PM
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Re: This isn't acceptable (router rebooting for no reason)
16-05-2019 10:46 PM
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It appears that the connection drops have gone back to their usual frequency as I've had two drops today thus far and to be honest, there's going to be no point taking this back to openreach as I'm just going to get the same spiel over and over again until I push the matter as this is most definitely an issue with DSL sync considering what the logs are telling me.
Re: This isn't acceptable (router rebooting for no reason)
17-05-2019 12:08 PM - edited 17-05-2019 12:11 PM
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Hi @demonix01,
I'm very sorry that your connection is dropping again and for the inconvenience that this is causing you. Sadly, testing your line still isn't picking up the cause of the fault from here and we would need to arrange another engineer visit in order for this to be investigated further, and we would be able to raise the escalation further with our suppliers due to the number of previous engineer visits.
GEA Test Detail | |||
Circuit ID | NA | Service ID | BBEUXXXXXXXX |
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
Description | GEA service test completed and no fault found . | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 39.0 Mbps | ||||
Upstream Speed | 6.7 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Estimated Line Length In Metres | 959.9 | ||||
Upstream Rate Assessment | Good | ||||
Downstream Rate Assessment | Very Good | ||||
Interference Pattern | Not Detected | ||||
Service Impact | No Impact Observed | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
Technology | VDSL | ||||
Profile Name | 0.128M-49M Downstream, Retransmission High - 0.128M-20M Upstream, Error Protection Off | ||||
Time Stamp | 2019-05-10T08:15:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 36.9 Mbps | 42.5 Mbps | 40.7 Mbps |
Up Stream Line Rate | 6.6 Mbps | 6.7 Mbps | 6.6 Mbps |
Up Time | 873.0 Sec | 900.0 Sec | 899.8 Sec |
Retrains | 0.0 | 1.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2019-05-17T10:37:37Z | 2019-05-17T10:52:37Z |
Ingress Code Violation | 0 | 0 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
Re: This isn't acceptable (router rebooting for no reason)
27-05-2019 2:59 AM
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Please excuse the delay as I've been a bit busy and it most likely isn't going to change for a while yet (at least until I know when one major item is going to happen), but once this has blown by I will be arranging the next appointment and this is going to be the absolute last time before I take this to the ombudsman service (things had been "stable" over the past few days until the internet dropped at around 9 in the evening and then again around 2 hours ago during another stream).
Also the issue with intermittent occasional high ping in games is still occurring and was more noticeable during my Saturday night to Sunday morning stream when I was having major issues with massive lag spikes as attacks weren't happening or taking ages to actually respond, so I did two sets of tracert on both the computer that was running the game (which I had closed as I didn't want to be messing around with moving from the game to the desktop and back) and on the secondary that was handling stream data can chat management and as such I could only do screen grabs of the results (also I would mention the amount of dropped frames shown on the other program that was running as having that amount of dropped frames has been unheard of as I would rarely get less then 1% of frames dropped during a stream and it would normally be 0%) which I have attached.
Re: This isn't acceptable (router rebooting for no reason)
27-05-2019 7:59 AM
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Hi @demonix01,
I'm very sorry that you are still experiencing problems with your connection and for the inconvenience that this is causing you. Please get back in touch when you are ready to book another engineer appointment and let us know if there's anything else that you'd like to discuss in the meantime.
Re: This isn't acceptable (router rebooting for no reason)
27-05-2019 11:18 PM
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Things have gotten worse as I in the last few hours I've had the hub reboot itself for no apparent reason (there was nothing in the log that shows the reason for the reboot) and more recently a connection drop.
Re: This isn't acceptable (router rebooting for no reason)
28-05-2019 7:50 AM
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Hi @demonix01,
I'm sorry that your connection dropped last night and for the inconvenience caused. I've tested your line but, unfortunately, the test still isn't picking up the cause of the issue from here:
Please let us know when you have your availability for another engineer visit and we'll get this booked for the earliest suitable available date for you.
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