Think I might have the wrong profile again...

[#1]

Hi,

As seems to happen every few months, my download speed has dropped dramatically. I'm on an 80/20 package and sync at about 75/19. Normally downloads are close to capacity.
Checking the BT site my bras is correct.
Currently downloading at 2MB/s
Please can someone check and reset my profile.

Thanks
-Mat

[#2]

Not sure if anyone did anything but it seems to be back to normal now thanks

-Mat

[#3]

Doesn't look like anyone has been on your account, glad to hear automation got that updated.

[#4]

Hi Harry,

can you help me now please. I'm downloading from newsgroups and while my speeds are normally about 8.0MB/s, currently it is about 2.0MB/s

I wonder have newsgroup downloads been re prioritised?

I've run a speedtest and that's showing about 8MB/s so it's clearly not that.

Any ideas please?

Thanks

-Mat

[#5]

I can't see anything on your account that would cause such a drastic drop and I don't believe the prioritisation on our side would cause this either.

It may be worth checking with the newsgroups provider to see if they've changed anything (Like putting a cap on speeds from their side etc.) a colleague has also advised looking in to/changing the amount of threads you have on it.

[#6]

well, in another amazing coincidence it seems to have corrected itself again. All very odd. We did have a power cut on Saturday night - perhaps it was something to do with that?

I'll keep monitoring...

Thanks

-Mat

[#7]

Glad to hear that's sorted itself again, although I'm still not sure why it's happened.

Please do feel free to let us know if it starts to happen again.

[#8]

Oh, I will 🙂