The plus.net website says last payment couldn't be taken

[#1]

3 months now - But all payments are up to date. I get emails to prove it!
What can I do?
I see "Your last subscription payment could not be taken. As a result, we've put your account on hold"
It all started when plus lost my cc details and I had to renter them.
Can't even click on the "arrange payment" - even tho I don't owe.
What's going on?
Cheers
Rob

[#2]

Hi there @rabkazoo, I'm really sorry about this.

I've checked your account and looked into this further for you.

Unfortunately I'm not able to disclose anything account sensitive here, however, I've forwarded a ticket with further details via your account here.

Please accept my apologies for any inconvenience.

[#3]

Thanks Matt, but Website still says I owe and fails. I did get an email saying
"Account has already been enabled so no further action is required.
M.... K..."
Any chance of another nudge?
Cheers, Rob

[#4]

Hi @rabkazoo,

I have created a ticket on your account regarding this as it contains sensitive account information. Please click here to view my response.