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The last ray of 40+mb hope

Draftrabbit
Dabbler
Posts: 22
Registered: 01-03-2012

The last ray of 40+mb hope

So i was getting speeds of around 42 mbps, my pings in games was between 10-18 things were amazing. There was some maintenance near me there were a number of disconnections in a row and  The BT engineer told me only after I noticed he was here and bothered him that this should be no issue as the ISP's had been notified for the changes and when he was finished the disconnections would stop and my speed would return to normal.
So 5 days in my speed has dropped from 42mb~ to 33mb (a full 9mb drop or about 25%) which is within estimates but this is deemed a Non issue by Plusnet as a fault was raised and also apparently BT do not deem it an issue however Me paying 75% of my bill would be an issue.
I called the hot line as suggested by the fault update to discuss my issue and I had frail hopes of previous experience where we would back and forth over the issue and discuss what could be done to get my line profile back to where it should be... However the gentleman I spoke to was rather abrupt and unhelpful which is not something I am used to with Plusnet support.
It appears the service I have come to expect having had this happen multiple times in the time I have been with plusnet, was setting the wrong precedent and I should never have had any engineer visits for this and I certainly should never have had my line profile reset, the Gentleman said after being questioned that there was nothing that could be done and that quickly ended my conversation.
So here I am clutching at straws, I cannot leave plusnet as no other company offer Fibre without line rental and short of feeling screwed I am unsure where to turn before I head down the Mac code route.


7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: The last ray of 40+mb hope

Hi there,
I fully understand your disappointment here especially if you were experiencing 42mb download speeds.
However I can see your estimate is 35mb which is the only reason why we can't look into this as a fault.
I'm going to take a listen to the call you've mentioned and will pass on any feedback if needed.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
jan
Grafter
Posts: 105
Thanks: 3
Registered: 05-02-2013

Re: The last ray of 40+mb hope

I'm just jealous you are at least getting a response on the forum  Cry
http://community.plus.net/forum/index.php/topic,137965.32.html
Draftrabbit
Dabbler
Posts: 22
Registered: 01-03-2012

Re: The last ray of 40+mb hope

This is very much appreciated adam. I just don't understand why the speed dropped in the first place.
Spoken with my Next door neighbors and they are getting a nice solid 63/8 not sure why their connection is better than mine I can reach out of my window and grab their cable XD
Should mention they are with BT.
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: The last ray of 40+mb hope

Hi Jan,
I'll take a look at your post shortly.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Draftrabbit
Dabbler
Posts: 22
Registered: 01-03-2012

Re: The last ray of 40+mb hope

So is the solution wait a couple of weeks and see if it gets better? I literally have no other options which is making this frustrating.
While we are here As for latency issues I am having some nice spikes tonight Jumping from my normal 20~ ping to 100 and over 1000 then complete disconnection being unable to ping the servers for starcraft 2
PING 185.60.114.159 (185.60.114.159): 56 data bytes
--- 185.60.114.159 ping statistics ---
5 packets transmitted, 0 packets received, 100% packet loss
19  *  *  *
20  *

traceroute to 185.60.114.159 (185.60.114.159), 30 hops max, 38 byte packets
1  lo0.11.Central11.ptw-bng02.plus.net (195.166.130.204)  24.796 ms  24.492 ms  24.326 ms
2  irb.11.PTW-CR01.plus.net (84.93.249.17)  317.151 ms  irb.11.PTW-CR02.plus.net (84.93.249.1Cool  25.411 ms  25.920 ms
3  195.99.126.182 (195.99.126.182)  26.958 ms  195.99.126.138 (195.99.126.13Cool  24.751 ms  195.99.126.182 (195.99.126.182)  27.010 ms
4  166-49-211-236.eu.bt.net (166.49.211.236)  28.788 ms  30.144 ms  166-49-211-242.eu.bt.net (166.49.211.242)  28.454 ms
5  213.248.82.249 (213.248.82.249)  28.388 ms  28.225 ms  28.413 ms
6  166-49-211-238.eu.bt.net (166.49.211.23Cool  29.741 ms  ldn-bb3-link.telia.net (62.115.141.146)  26.730 ms  ldn-bb3-link.telia.net (213.155.137.116)  27.896 ms
7  prs-bb2-link.telia.net (80.91.246.177)  101.395 ms  ldn-b3-link.telia.net (213.248.67.97)  120.519 ms  prs-bb2-link.telia.net (80.91.246.177)  32.913 ms
8  prs-b8-link.telia.net (213.155.131.3)  37.469 ms  ldn-bb2-link.telia.net (62.115.137.194)  26.755 ms  prs-b8-link.telia.net (213.155.132.225)  33.897 ms
9  *  prs-bb3-link.telia.net (62.115.134.102)  34.390 ms  *
10  *22  *  *

Draftrabbit
Dabbler
Posts: 22
Registered: 01-03-2012

Re: The last ray of 40+mb hope

account transfer speed has updated from 33mb to 78
Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
78 Mb
disconnected and reconnected no change in speed. still slow.
Draftrabbit
Dabbler
Posts: 22
Registered: 01-03-2012

Re: The last ray of 40+mb hope

Going well today Cannot get a ping lower than 450 on Starcraft contacted blizzard they have had a large number of reports from mainly BT customers recently for similar issues nothing Blizzard can do told to contact my ISP reluctant to do so after last nights performance, Cannot stream my games with any stability which is even more annoying, I think it might be time to leave plusnet Bite the bullet and buy a phone line I dont need.