The connection has timed out

[#1]

I am having problems when trying to access the website https://cmaccess.lloydsbanking.com/ getting an error that the connection has timed out. I get this problem both on my laptop and also on my phone when using wifi, however if I switch to using 4G on my phone the site loads.

I have tried restarting the router and switching the firewall off but neither made any difference.

Any ideas on what could be causing the problem and how to fix it?

Thanks in advance,

Mark

[#2]

Hi Mark, 

Would you be able to post us the results of a traceroute through to that URL please? 

[#3]

Hi Adam,

I get the following:

Tracing route to cmaccess.cmgslb.lloydsbanking.com [141.92.18.131]
over a maximum of 30 hops:

  1     2 ms     5 ms     5 ms  dsldevice.lan [192.168.1.254]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4   202 ms   210 ms   191 ms  be3-3106.psb-ir02.plus.net [195.166.143.140]
  5   190 ms   184 ms   191 ms  195.99.125.138
  6     7 ms     7 ms     8 ms  core3-hu0-1-0-0.faraday.ukcore.bt.net [195.99.127.32]
  7    84 ms    11 ms     8 ms  213.137.183.32
  8     7 ms     9 ms     9 ms  ldn-b3-link.telia.net [213.248.67.97]
  9     8 ms     8 ms    11 ms  ldn-bb3-link.telia.net [62.115.117.12]
 10    51 ms    75 ms    55 ms  ldn-b1-link.telia.net [62.115.114.235]
 11    77 ms    96 ms    78 ms  abovenet-ic-313450-ldn-b1.c.telia.net [62.115.59.46]
 12    58 ms    11 ms    10 ms  ae11.mpr2.lhr2.uk.zip.zayo.com [64.125.30.52]
 13     *        8 ms     8 ms  ae1.mpr2.lhr8.uk.zip.zayo.com [64.125.20.110]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

[#4]

Thanks Mark. We're looking into this for you now.

[#5]

I've responded to the ticket on your account for you. Could you drop a response on the ticket once you've had chance to check that and we should be able to investigate further from that point.

Thanks.

[#6]

Hi Harry,

I have replied on the ticket that the static IP has worked