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The Worst Ever

richardaylin
Newbie
Posts: 3
Registered: 01-06-2017

The Worst Ever

Slowest speeds ever known. I could cope if it was slow all the time. But no every so often it just cuts off completely.

Tried an online chat and got cut off. I object to having to sit for hours on the phone.

How bad does my internet need to be before it's accepted that we are not getting what we are paying through the nose for?Huh

Seriously think we are being totally fleeced here. Disgusted.
6 REPLIES
Moderator
Moderator
Posts: 17,676
Thanks: 2,412
Fixes: 170
Registered: 06-04-2007

Re: The Worst Ever

Are you testing wired or wireless?

 

What are your routerstats?

 

What does dslchecker say your estimated speeds are?

 

Hopefully someone with more knowledge will be along soon.

 

 

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Community Gaffer
Community Gaffer
Posts: 17,642
Thanks: 635
Fixes: 160
Registered: 05-04-2007

Re: The Worst Ever

Hi there, welcome to the forums and I'm sorry that you're having problems with your connection.

 

I've checked your line and until Wednesday it was dropping out very often, did anything change at that point?

 

 
Your actual line is testing ok, the router is connected to the cabinet at the full speed for your package without any issues being detected:
 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0003
Description No problem found, OAM test is not currently supported on this line.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 40.0 Mbps
Upstream Speed 2.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Repetitive Electrical Impulse Noise Not Detected
Estimated Line Length In Metres 355.1
Upstream Rate Assessment Very Good
Downstream Rate Assessment Very Good
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-40M Downstream, Retransmission Low - 0.128M-2M Upstream, Error Protection Off
Time Stamp 2017-05-20T09:30:00

If you can let us know how the connection is performing on a wired connection we'll be able to advise further.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
richardaylin
Newbie
Posts: 3
Registered: 01-06-2017

Re: The Worst Ever

We have not changed anything since we installed the Broadband.  We only really use mobile devices to connect.  We occasionally connect via our PS4, but it is across the other side of the house from the router and so there is no way we can really test the wired connection. 

Plusnet Help Team
Plusnet Help Team
Posts: 6,343
Thanks: 1,723
Fixes: 325
Registered: 21-04-2017

Re: The Worst Ever

If you're still having problems, I'd recommend tackling this from a WiFi perspective, because the tests we're running are identifying no problems from your exchange to your router.

 

Here's a handy guide: https://www.plus.net/help/broadband/getting-the-best-wifi-signal/

 

Let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
richardaylin
Newbie
Posts: 3
Registered: 01-06-2017

Re: The Worst Ever

The router is in as good a place as any (and connected to the main phone line input).  Not sure what else to check really.

Plusnet Help Team
Plusnet Help Team
Posts: 13,010
Thanks: 145
Fixes: 48
Registered: 27-04-2007

Re: The Worst Ever

If you have a smartphone or tablet it would be worth trying a WiFi scanner app such as WiFi Analyser to check which channel your router would be best operating on.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team