The Worst Ever
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- Re: The Worst Ever
The Worst Ever
01-06-2017 8:21 PM
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Tried an online chat and got cut off. I object to having to sit for hours on the phone.
How bad does my internet need to be before it's accepted that we are not getting what we are paying through the nose for?
Seriously think we are being totally fleeced here. Disgusted.
Re: The Worst Ever
01-06-2017 8:27 PM
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Are you testing wired or wireless?
What are your routerstats?
What does dslchecker say your estimated speeds are?
Hopefully someone with more knowledge will be along soon.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: The Worst Ever
02-06-2017 9:24 AM
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Hi there, welcome to the forums and I'm sorry that you're having problems with your connection.
I've checked your line and until Wednesday it was dropping out very often, did anything change at that point?
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0003 | ||||
Description | No problem found, OAM test is not currently supported on this line. | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 40.0 Mbps | ||||
Upstream Speed | 2.0 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Estimated Line Length In Metres | 355.1 | ||||
Upstream Rate Assessment | Very Good | ||||
Downstream Rate Assessment | Very Good | ||||
Interference Pattern | Not Detected | ||||
Service Impact | No Impact Observed | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
Technology | VDSL | ||||
Profile Name | 0.128M-40M Downstream, Retransmission Low - 0.128M-2M Upstream, Error Protection Off | ||||
Time Stamp | 2017-05-20T09:30:00 |
If you can let us know how the connection is performing on a wired connection we'll be able to advise further.
Re: The Worst Ever
05-06-2017 12:41 PM
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We have not changed anything since we installed the Broadband. We only really use mobile devices to connect. We occasionally connect via our PS4, but it is across the other side of the house from the router and so there is no way we can really test the wired connection.
Re: The Worst Ever
05-06-2017 1:33 PM
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If you're still having problems, I'd recommend tackling this from a WiFi perspective, because the tests we're running are identifying no problems from your exchange to your router.
Here's a handy guide: https://www.plus.net/help/broadband/getting-the-best-wifi-signal/
Let us know how you get on.
Re: The Worst Ever
07-06-2017 1:57 PM
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The router is in as good a place as any (and connected to the main phone line input). Not sure what else to check really.
Re: The Worst Ever
07-06-2017 3:42 PM
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