The Worst Ever

[#1]

Slowest speeds ever known. I could cope if it was slow all the time. But no every so often it just cuts off completely.

Tried an online chat and got cut off. I object to having to sit for hours on the phone.

How bad does my internet need to be before it's accepted that we are not getting what we are paying through the nose for?

Seriously think we are being totally fleeced here. Disgusted.

[#2]

Are you testing wired or wireless?

What are your routerstats?

What does dslchecker say your estimated speeds are?

Hopefully someone with more knowledge will be along soon.

[#3]

Hi there, welcome to the forums and I'm sorry that you're having problems with your connection.

I've checked your line and until Wednesday it was dropping out very often, did anything change at that point?

Your actual line is testing ok, the router is connected to the cabinet at the full speed for your package without any issues being detected:

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0003
Description	No problem found, OAM test is not currently supported on this line.
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	40.0 Mbps
Upstream Speed	2.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Estimated Line Length In Metres	355.1
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Very Good
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-40M Downstream, Retransmission Low - 0.128M-2M Upstream, Error Protection Off
Time Stamp	2017-05-20T09:30:00

If you can let us know how the connection is performing on a wired connection we'll be able to advise further.

[#4]

We have not changed anything since we installed the Broadband.  We only really use mobile devices to connect.  We occasionally connect via our PS4, but it is across the other side of the house from the router and so there is no way we can really test the wired connection. 

[#5]

If you're still having problems, I'd recommend tackling this from a WiFi perspective, because the tests we're running are identifying no problems from your exchange to your router.

Here's a handy guide: https://www.plus.net/help/broadband/getting-the-best-wifi-signal/

Let us know how you get on.

[#6]

The router is in as good a place as any (and connected to the main phone line input).  Not sure what else to check really.

[#7]

If you have a smartphone or tablet it would be worth trying a WiFi scanner app such as WiFi Analyser to check which channel your router would be best operating on.