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The Plusnet Hub hasn't fixed my known fault. Please expedite an engineers visit.

FIXED
Community Veteran
Posts: 1,280
Thanks: 28
Fixes: 4
Registered: 22-06-2012

The Plusnet Hub hasn't fixed my known fault. Please expedite an engineers visit.

The PN Hub arrived first thing, thanks for the speedy service. Unfortunately it hasn't fixed my known copper fault so I will need an engineer ASAP please. I hope that this will be expedited PDQ. I have updated my open question. Many thanks.

5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 306
Thanks: 94
Fixes: 13
Registered: 11-01-2018

Re: The Plusnet Hub hasn't fixed my known fault. Please expedite an engineers visit.

 

Hi and thanks for the update.

 

We've passed this to our supplier on your behalf and we're awaiting a response in terms of next steps (engineer or otherwise). We'll come back to you as soon as we know more and/or communicate updates via your fault ticket here: https://www.plus.net/wizard/?p=view_question&id=177620332

 

Best wishes,

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
Community Veteran
Posts: 1,280
Thanks: 28
Fixes: 4
Registered: 22-06-2012

Re: The Plusnet Hub hasn't fixed my known fault. Please expedite an engineers visit.

Cheers mate, great service as always. The charming young lady on the phone made a pleasant change!!Thumbs Up

Community Veteran
Posts: 1,280
Thanks: 28
Fixes: 4
Registered: 22-06-2012

Re: The Plusnet Hub hasn't fixed my known fault. Please expedite an engineers visit.

Sorry to be a pest but so far I've had no information. Would it be possible to give OR a prod? Thanks.

Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 194
Registered: 01-01-2012

Re: The Plusnet Hub hasn't fixed my known fault. Please expedite an engineers visit.

I'm chasing this up for you and will update your open fault shortly

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Community Veteran
Posts: 1,280
Thanks: 28
Fixes: 4
Registered: 22-06-2012

Re: The Plusnet Hub hasn't fixed my known fault. Please expedite an engineers visit.

Fix

Please confirmt that the engineer is arriving tomorrow morning? Many thanks to H in customer services & to M above. Grin