The Plusnet Hub hasn't fixed my known fault. Please expedite an engineers visit.

[#1]

The PN Hub arrived first thing, thanks for the speedy service. Unfortunately it hasn't fixed my known copper fault so I will need an engineer ASAP please. I hope that this will be expedited PDQ. I have updated my open question. Many thanks.

[#2]

Hi and thanks for the update.

We've passed this to our supplier on your behalf and we're awaiting a response in terms of next steps (engineer or otherwise). We'll come back to you as soon as we know more and/or communicate updates via your fault ticket here: https://www.plus.net/wizard/?p=view_question&id=177620332

Best wishes,

Dave

[#3]

Cheers mate, great service as always. The charming young lady on the phone made a pleasant change!!

[#4]

Sorry to be a pest but so far I've had no information. Would it be possible to give OR a prod? Thanks.

[#5]

I'm chasing this up for you and will update your open fault shortly

[#6 · Accepted solution]

Please confirmt that the engineer is arriving tomorrow morning? Many thanks to H in customer services & to M above.