Terrible upload speed!
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Terrible upload speed!
08-10-2015 9:29 PM
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In my old flat I was getting around 12mb upload which I was happy with.
in my new house I am getting only 1-2mb upload at best!
I contacted support through chat and was told I had to phone up, I've spent an hour on hold this evening only to be told that my upload speed is capped at 2mb and i need to upgrade to the next package to un-cap it and potentially get 20mb. Yet the website says nothing about this 2mb cap, the site even says I am on is 40mb download and 20mb upload package.
Here's a screen shot of it
I am at my wits end with this and really disappointed with plusnet.
I've been a happy customer for almost 5 years until now.
Re: Terrible upload speed!
08-10-2015 10:51 PM
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So check through you ticket history and see if you agreed to keep your existing 40/20 connection or downgrade to 40/2 on the house move.
Re: Terrible upload speed!
09-10-2015 10:13 AM
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Re: Terrible upload speed!
09-10-2015 10:24 AM
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once again it's the system not doing what should be happening or Plusnet agents ignoring what should be done hard to say which, hopefully one of the CRT will make an appearance and sort it out.
Re: Terrible upload speed!
09-10-2015 12:34 PM
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Re: Terrible upload speed!
09-10-2015 12:39 PM
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Re: Terrible upload speed!
09-10-2015 12:53 PM
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That's the important bit, regardless of what you're being told you appear to have solid evidence that you are on the 40/20 product and should NOT be capped at 2Mbps upload.
Quote from: bowlinballhead
Here's a screen shot of it
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Terrible upload speed!
09-10-2015 1:57 PM
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Quote from: w23 That's the important bit, regardless of what you're being told you appear to have solid evidence that you are on the 40/20 product and should NOT be capped at 2Mbps upload.
Quote from: bowlinballhead
Here's a screen shot of it
Yeah, I was trying to explain on the phone that the website was telling me i was i should still be on 40/20, yet the tech kept repeating "you do not have a premium service, you are capped at 2mb, you must pay to upgrade to get 20mb upload"
Re: Terrible upload speed!
09-10-2015 2:25 PM
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http://imgur.com/n3kbxqQ
Re: Terrible upload speed!
15-10-2015 12:10 PM
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Quote from: bowlinballhead I was on 40/20 before the move, and had been for a while. The customer support tech told me i shouldn't have even been on 40/20 then and that my previous setup was a mistake...(even though 40/20 was the contract i originally had!)
Well whoever told you that was talking complete tripe.
Re: Terrible upload speed!
17-10-2015 10:10 PM
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I also notice that any one raising this issue on this forum is ignored by PN, I think they are sweeping it under the carpet.
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- Re: Terrible upload speed!