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Terrible speeds on Unlimited Fibre Extra.

Kerwin
Newbie
Posts: 6
Registered: 04-05-2015

Terrible speeds on Unlimited Fibre Extra.

I upgraded to Unlimited Fibre Extra a few months ago, speeds were great, 76mbs down.
Over the past few weeks the speed in the evenings has been shocking.
At best just under 40mbs, at worst 10mbs. I was getting better speeds on my old ADSL broadband.
Couple that with frequent wifi disconnects, iplayer freezing etc. the whole thing has been a nightmare.
This has to be the most unreliable internet service I have ever had.
From some of the other threads on the forums is seems that I am not the only one having these issues.
I raised a support ticket on the 20th April, still waiting for a resolution.
Come on Plusnet, get it sorted.
6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,949
Thanks: 418
Fixes: 149
Registered: 01-01-2012

Re: Terrible speeds on Unlimited Fibre Extra.

Sorry to hear your having issues.
From looking at the fault you've got raised you've mentioned the router's freezing up and you have to reboot it?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Kerwin
Newbie
Posts: 6
Registered: 04-05-2015

Re: Terrible speeds on Unlimited Fibre Extra.

Yes, it's the only way to get the internet (wired and wireless) working again.
Usually happens once a day or so.
Kerwin
Newbie
Posts: 6
Registered: 04-05-2015

Re: Terrible speeds on Unlimited Fibre Extra.

Here was a speed test done last night direct into the fibre modem.
Kerwin
Newbie
Posts: 6
Registered: 04-05-2015

Re: Terrible speeds on Unlimited Fibre Extra.

A copy of the full Tap3 test and a compilation of speed tests done via wired and wireless.
Plusnet Help Team
Plusnet Help Team
Posts: 4,949
Thanks: 418
Fixes: 149
Registered: 01-01-2012

Re: Terrible speeds on Unlimited Fibre Extra.

The wired results whilst not perfect are significantly better than the wireless ones.
Have you been able to try another router?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Kerwin
Newbie
Posts: 6
Registered: 04-05-2015

Re: Terrible speeds on Unlimited Fibre Extra.

Tried another router, same results.
I was getting a steady 60-70mbs download via wired and wireless until a few weeks ago.
Nothing this end has changed.
I have checked for Wifi interference and the router is using a clear Wifi channel.
When the connection drops, the router shows no difference in it's status lights,
it's accessible via Wifi through the configuration page, but there is no internet access.
Anything streaming just stops, no wired or wireless devices can access the internet.
Reboot the Techicolour router and all is well again until the next time it goes.