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Terrible fibre performance.

SandraCockburn
Hooked
Posts: 9
Registered: ‎17-01-2020

Terrible fibre performance.

Back to getting massively inconsistent fibre speeds. Wired or WiFi doesn't matter both same. Less than a month into a enw contract and massively unhappy. If this can't be improved to what I should be receiving in terms of speeds then I want the choice to leave because this is unacceptable.
4 REPLIES 4
Waz
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 42
Registered: ‎18-06-2018

Re: Terrible fibre performance.

Thank you for contacting us and bringing this matter to our attention. I have tried to speak to you over the telephone to discuss this but was unable to reach you. After thoroughly, testing your connection I have raised a ticket on your account which can be found by following this link; https://www.plus.net/wizard/?p=view_question&id=198332669

SandraCockburn
Hooked
Posts: 9
Registered: ‎17-01-2020

Re: Terrible fibre performance.

Thanks for help. Will await new router and test that. Ps: Is it possible to get IVP6 turned on with hub one?
Waz
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 42
Registered: ‎18-06-2018

Re: Terrible fibre performance.

Hi Sandra,

 

You're welcome. Unfortunately, the routers do not currently support IVP6 we may implement this in the future but I cannot gurantee this.

SandraCockburn
Hooked
Posts: 9
Registered: ‎17-01-2020

Re: Terrible fibre performance.

Oh right very odd that you don't implement Ipv6 I can't fathom why you would not be supporting it.