Terrible customer service

[#1]

If PLUSNET miss installation  deadlines and appointments as they seem to do frequently  is this not a breech of the contract terms ? 

Are we able to cancel our order without incurring a penalty .  I will seek legal advice however what are the views of members please ?

[#2]

No admin available to help with this ? @Gandalf the Instant messenger service has been down for 24 hours, and im currently on hold on the phone for 22 minutes. 

Tell me where my fibre is !!

[#3]

appalling service , shambolic company