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Terrible Speeds 0.5mbps

Dabbler
Posts: 16
Registered: ‎30-11-2010

Terrible Speeds 0.5mbps

The issue started few days ago, my line is sync at Up 79783 and Down 20000. Iv been with plusnet since 2017 and no major issues until few days ago. Tried all the troubleshooting, test socket, Different routers, same issue. Customer service checked my line which shows nothing wrong. Its been escalated to another department but no update since then.
Can someone please update date me with a fix.
Im a heavy user with a big family and children can’t use the school online platform to complete their task.
3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 46
Thanks: 10
Fixes: 1
Registered: ‎09-03-2020

Re: Terrible Speeds 0.5mbps

Hi jahidkhan,

 

Thank you for your message, and I am sorry to note the inconvenience.

 

So that I may assist you further, please private message me your account username.

 

Best Wishes

- Ken

 Ken Bryant
 Plusnet Help Team
Dabbler
Posts: 16
Registered: ‎30-11-2010

Re: Terrible Speeds 0.5mbps

Thanks 🙏🏽 will do
Plusnet Help Team
Plusnet Help Team
Posts: 46
Thanks: 10
Fixes: 1
Registered: ‎09-03-2020

Re: Terrible Speeds 0.5mbps

Hi jahidkhan,

 

Thank you for the prompt reply.

 

I have taken full ownership and my progress, in respect of your concerns, can be tracked here through this online portal thread: https://www.plus.net/wizard/?p=view_question&id=201884957

 

Please direct any questions you may have via the portal thread.

 

Best Wishes,

- Ken

 

 Ken Bryant
 Plusnet Help Team